It looks like someone else might be using your account [Closed]

Report
Posts
1
Registration date
Wednesday July 16, 2014
Status
Member
Last seen
July 16, 2014
-
Posts
48727
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 19, 2020
-
Hello, as usual I log in my email account. after signing in..they say "It looks like someone else might be using your account, To help you--and only you--get back into z*****l@hotmail.com, we need to verify that it's yours"

i click next.

Then they ask me "How do you want to receive your security code?"
there are two options :
z*****@hotmail.com or
i can't verify my account

am not able to access my inbox, nor my onedrive, after signing in in my account. I try to use the single use code. But, again, am not getting any text message!

i tried to fill their questionnaire,
"You can still get back into this account by filling out a questionnaire. We'll get back to you within 24 hours (typically a lot sooner). Go to: https://account.live.com/acsr"

with the correct info..but I got an automated email stating that "Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
We have taken the additional step of blocking your account"

Please help me!
Related:

1 reply

Posts
48727
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 19, 2020
15,447
Hotmail has now been replaced by Outlook so Hotmail is now Outlook and your Hotmail account should work in Outlook.

See if this page will help you recover your account:

https://support.microsoft.com/en-us/help/10494/microsoft-account-recover-hacked-compromised-account

Also, I suspect that your computer is not safe against intrusions.

Ambucias
Virus/Security Contributor