Please help, This problem keeps coming back

Solved/Closed
Newbie56 Posts 9 Registration date Thursday July 17, 2014 Status Member Last seen October 12, 2014 - Jul 24, 2014 at 06:35 PM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Aug 3, 2014 at 05:30 PM
Hello,
I was having a repeated problem with the sound disappearing from my laptop This was happening in all 3 of my browsers) and Googled the problem. I found myself at this sight:
https://ccm.net/forum/affich-722068-no-sound-on-youtube-videos-in-any-browser

and found this link in the answers section:
http://ccm.net/faq/10383-no-sound-on-youtube-or-any-video-audio-site

I then followed the instructions and all seemed fine. The next morning when I turned my laptop on I got a blank grey screen, after several attempts it occurred to me that maybe I could try the trick that works with my cell phone. So I took out the battery and waited a couple of minutes; put the battery back in, turned it on and everything was fine (sound and all).

For 2 days. Google Chrome then updated. Now I am back to the same problem.

I am a little concerned that maybe the second information might not have been intended to work with Windows 8 and I got lucky. That is why I have not used the link above again.

Can anyone tell me more about this? It did seem to help once I "rebooted" my laptop. I am so tired of going to Chrome://plugins doing the disable/enable thing then shutting down everything to restart my laptop, just over a sound issue. I will be so grateful if someone can help me.

My laptop is a Dell Inspiron 17 3721
The OS is Windows 8

I have applied the fix again. It only works until the next time the laptop shuts down. Using the chrome://plugins way works the same. I have found that this problem is affecting all sound.

In thinking back, I noticed this issue after I had used the music app that came with my laptop. After that when I would look at a Youtube video a pop up add would tell me that I was missing something (I don't remember what it was now).

Please, can anyone think of something else that might work. I would be so grateful if someone could help me.

Is more information about my laptop needed?

5 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,239
Aug 1, 2014 at 04:28 PM
Hi

Two things I would suggest.

Windows 8 is full of bugs and you should upgrade to Windows 8.1 and it's free.

The second thing is to delete Chrome, keep using Firefox which is far more stable.

Let me know
1
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,239
Aug 2, 2014 at 08:22 AM
You are most welcome.

Yep there is a way.

Read this Microsoft tutorial:

https://support.microsoft.com/en-us/windows/install-the-windows-8-1-update-kb-2919355-b189a9bd-0b33-f4a4-2092-4a5be0ebcb61

It will give you all the directives which you must follow to the letter. Once installed, your operating system will be much more stable.

Good luck
1
Newbie56 Posts 9 Registration date Thursday July 17, 2014 Status Member Last seen October 12, 2014
Aug 2, 2014 at 08:11 AM
Thanks for the reply.

I have uninstalled Chrome, was thinking about doing that anyway. I know Windows 8.1 is free because a window pops up every once in awhile on my laptop offering it. I have been putting it off for now. Is there a way to get it now without waiting for that pop-up? It only appears every few weeks.
0
Newbie56 Posts 9 Registration date Thursday July 17, 2014 Status Member Last seen October 12, 2014
Aug 3, 2014 at 05:12 PM
Thank you so much. After following the help here my problem is solved :D
0

Didn't find the answer you are looking for?

Ask a question
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,239
Aug 3, 2014 at 05:30 PM
Just Dandy! I was glad to help!

Thank you for your feedback.

Cheers
0