Password retrieval

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Posts
13334
Registration date
Saturday January 29, 2011
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Security contributor
Last seen
December 24, 2016
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Hello,
how can you change the password without going to answer the security questions. I forgot the answer to the 2nd security question


1 reply

Posts
13334
Registration date
Saturday January 29, 2011
Status
Security contributor
Last seen
December 24, 2016
39
Hello,

Go to this page to contact customer care, fill the form and wait for the answer :

https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT

or

https://io.help.yahoo.com/contact/index?page=home&locale=en_CA&y=PROD_ACCT

Select password and sign in

Select forgot secret questions and answers

Click on the envelope

Fill the form

Gabriel.