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Password retrieval

Closed
arlene - Aug 5, 2014 at 09:12 PM
2011N2 Posts 15850 Status Security contributor - Aug 6, 2014 at 12:42 AM
Hello,
how can you change the password without going to answer the security questions. I forgot the answer to the 2nd security question


1 response

Answer 1 / 1
2011N2 Posts 15850 Status Security contributor 39
Aug 6, 2014 at 12:42 AM
Hello,

Go to this page to contact customer care, fill the form and wait for the answer :

https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT

or

https://io.help.yahoo.com/contact/index?page=home&locale=en_CA&y=PROD_ACCT

Select password and sign in

Select forgot secret questions and answers

Click on the envelope

Fill the form

Gabriel.

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