Fix Browser to internet on Hp Laptop, using windows 8

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jjepweber
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- Sep 4, 2014 at 11:29 AM
Ambucias
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- Sep 8, 2014 at 04:45 PM
Having problems connecting to internet through Google, Firefox, internet explore, just blank page shows up on our Hp laptop full size. used Norton to clean up, no virus detected. Microsoft and word work just not when it needs internet connection. Need simple instructions. I also wanted to ask if a battery in the laptop would cause this problem. The laptop is bought at best buy and have had it since January of this year. My husband does his school work on it. He saves his data on file on connector whatever they are called. He uses his laptop alot and the brightness is not high ether. So I figured i would ask anyone who would know how to fix the browser because i get get on to internet long enough. Julia weber

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Ambucias
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Sep 4, 2014 at 04:38 PM
When you try to use Firefox, do you get an error message?

What kind of connection do you have?

What other internet connections such as e-mail?
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I don't have fire-fox i have internet explorer, Google corm. It's on my husband laptop nice laptop use windows 8 and everything's works but the internet. we have a desk top and tablet and internet works on them perfectly. We have blank white page. Can this be fixed without money or do we have to get a service man to fix it?
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Ambucias
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Sep 6, 2014 at 04:47 PM
Yes, no doubt this can be fixed free but you must answer all of my questions.

Can you start the lappy in safe mode with networking and launch Internet Explorer. (Please, never mind Google "corm")
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I cannot launch onto any of the internet sites including inter explorer on hp laptop just only on desk top and tablet internet works, What do I do next?
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could it be modem in the desk top that could be damaged?
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Ambucias
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Sep 8, 2014 at 04:45 PM
Can you start the lappy in safe mode with networking? Yes or no?
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