Error installing Symantec Antivirus ver 10. Closed

Question

Hello,
Hi all,

I try to install a Symantec Antivirus ver 10 remotely from my server to one of my user (client) who using window XP. But at my user's pc there was an error prompt out show that 

"The software you are installing has not passed Windows Logo testing to verify its compatibility with Window XP. This software will not be installed. Contact your system administrator." 

I go to...... My Computer -> properties -> Hardware tab -> Driver Signing -> (Check) Ignore -> Ok 
Then I restart user's pc and I try to install Symantec again but still came out same error. 
Does anyone encounter this error before. Please advice me... Please Please... 
Thank you very much in advance...

you60 · Answer

why don't you try another anti-virus. May be the version you have is corrupted

misasia · Answer

Thanks for your suggestion. 
I think this anti-virus is ok and updated because I installed it remotely to many other pc and all no problem at all.
Only this pc facing this problem. Could it be because of window update? This pc is Window XP version 2002 Service pack 1. Do I need to update to SP2? Or got any way to disable the window logo testing permenant or temporary? 
Please give me some suggestion... 
Thanks.

KidAce · Answer

I don't know if you've resolved the issue (seeing as there's no further post on it), but I've encountered this issue in the past and came to find out that I was installing the 32-bit version of the Antivirus on my 64-bit OS.

Installing the correct Bit version on the matching Bit os version will resolve it.

Good luck.

Error installing Symantec Antivirus ver 10.

3 responses

Similar discussions

Subscribe To Our Newsletter!