Itunes registry settings missing Solved/Closed

Question

Hello,
I downloaded the most recent Itunes onto my inspiron 1525 laptop with windows vista.  When I do so shortly after using it a message comes up saying that the registry settings on Itunes is missing.  I have tried re-installing Itunes and installing GEAR drivers.  Both have worked, but only for a very short amount of time.  Each time I do this I then have to delete my lower and upper filters on my computer because the CD/DVD drive won't show up.  It just keeps going into this back and forth cycle and I don't know how to fix it.  Please help! Thanks!

shine · Accepted Answer

Here is what I did to fix my problem with itunes registry settings missing and I couldnt burn cds. 

. Make sure you have iTunes inslled (and if you uninstalled the GEAR driver reinstall it) Ok now go to the registry (start->run->regedit.exe) and look for "HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}". Right click in the right section and select "New->Multi-String Value". Name it "UpperFilters". Right click on it and select "Modify" Enter "GEARAspiWDM" 9press enter to move to the next line and click ok) into the "Value Data". Restart and Voila it should be fixed. If not also try to make a "LowerFilters" and leave it blank.

I tried alot of other things but this worked, I have Windows xp
good luck

Kjk1424 · Answer

Thankyou so much this worked straight away!

rajesh · Answer

missing gear driver file

qbert · Answer

Had the same problem, downloading the GEAR driver fixed it instantly. I'm guessing that I was a little too careless with my program removal or system cleaning. 

Thanks for the help.

B · Answer

NICE!!!! I had same problem, new gear driver install fixed the loss of my cd player.  The question, why does itunes 8 remove this from registry?  In device mgr (XP) it stated that registry has changed under the cd player and showed a caution.  That's not cool.  
Shine - your alright, thank you!

Jupiter · Answer

I was able to fix the problem by updating my Gears drivers here:
http://www.gearsoftware.com/support/drivers.php

TBR · Answer

It worked for me on Windows Media Center
Thank you I have been on the phone with Apple for hours no help told me to call Microsoft they told me to call Apple 
Thanks again
TBR

cwalrus · Answer

Follow the above steps for instealling gear but follow this last step before rebooting your PC.  It won't permantly solve your problem as I've had to deal with it more than once, but it will provide the fix to allow itunes to go back to normal. I found this somewhere so it's not not my resolution.  I wish I could remember where I found it to give proper credit, but more people should know about this because even after doing all the registry changes and reinstalling GEAR, my itunes would not work until I did this.


•	Good news!!!!I have had the same problem as you and have been dealing with it the last 2 days-uninstalling itunes,quicktime and then reinstalling and installing gearproduct download??Anyway to make a long story SHORT: 
1. Do a search for a file -GEARAspiWDM.inf in C drive 
2. Right click and install 
3. Reboot the computer 
4. itunes should be working without the error-I hope, it worked for me!!!!!! 
good luck, K

krisfitz77 · Answer

AWESOME!!!

I have windows 7, installed the new drivers and then used "UpperFilters"

WORKS PERFECT!!!

Thanks Jazz_e!
Kris Fitz

jonny30bass · Answer

Thank you soo much! reinstalling itunes is not the solution.

clueless · Answer

Hey Guys...I need help.  I have this problem but I'm using Windows 7 and can't figure out how to fix it.  Please help.  Thanks a lot.

tech · Answer

Hi guys,
You can fix the issue by follwing the links:-

For Vista and Windows 7- http://support.apple.com/kb/HT2615
For Win 2000 and XP - http://support.apple.com/kb/TS2372

Peter · Answer

Thanks to everyone on this subject and especially to Shine, I now have both my CD burner and a normal iTunes.
It all worked fine in XP but just bought a new computer with Windows 7 Home Premium and first I lost my CD when I installed iTunes and then when a tech where I bought the computer removed the Registry filters I lost a lot of iTunes.

Now following the steps outlined here I have both, thanks to you all again.

(Especially Shine)

tsave · Answer

Another success using Shine's fix. Don't know how you knew what to do, but thanks a great deal. Three hours in, I found your post. Ten minutes later . . . done! All is well. Thanks

riley · Answer

It is so great to have a problem and be able to successfully fix it.  The "Shine" fix worked nicely and now I can cut a couple of CD's for my car.  Thank you again............

armywife85 · Answer

I hate to be the one to say that this fix didn't work for me :(  I tried it numerous times & I still get nothing.  My cd drive completely disappears or I get it back & I still can't burn cd's in iTunes.  Someone help, please!

dreamer 666 · Answer

Shine, you're a genius.  Thanks.

UK-Kid · Answer

For Vista, none of the missing DVD/CD fixes worked, or some worked for Windows and not for ITunes, or vice-versa.  Finally, found the real Vista issue:

http://www.gearsoftware.com/wiki/index.php?title=CD/DVD_drives_disappear_after_installing_iTunes

Nothing to do with Windows or ITunes at all - some lame 3rd party software with old drivers (AFK.SYS) causing the problem...  Renamed and everything works...

zombie1000 · Answer

I have tried this and got my drive back. Thank you. However, I cannot burn any discs using my CD/DVD RW. The Ulead software I am using is not recognising my drive. I am using Vista.

tex · Answer

Same here. Vista 64. Nothing fixes the problem totally. I even purchased another drive. Funny thing is one drive will read cd's but not dvd and the second drive will read dvd but not cd audio. Both are dvd/cd recorders. It is definately a software issue with vista 64 , itunes, or drivers because I removed both of my drives and installed in my sons xp system and they work flawlessly. At this point I still get the error when loading itunes but one of my drives will rip all the track slowly. The other drive rips only the first two tracks then skips to the last. Microsoft - Apple -man up and fix the problem.

Mac bound · Answer

My HP laptop has done the same thing since I got it. went thru the filter delete and everything else and like yours it cycle...IE6 is vulnerable...IE7..saved me from IE8 whIch frankly was like watching grass grow if it loaded at all and now the 7 is doing the same thing... won't load.. slow as crap.... Solution? MICROSOFT FIX YOUR CRAP! and stop loading up my computer with your updates just make the sh_t right to begin with since you have all that money MAC! which has no registry and comes on imediately when fired up.

Chris · Answer

I found that if you simply restart your computer right after reinstalling all components of i tunes the optical drive and I tunes work perfectly including burning cd's and everything else for good. Just make sure when you uninstall I tunes you uninstall everything including quick time, bonjour, apple update and support, and anything having to do with apple and or I tunes. This works even if you have deleted your upper and lower filters.

Xheni · Answer

Xheni

Itunes registry settings missing

23 responses

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