Chrome and internet explorer being blocked by trojan
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msn3121601
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Thursday October 9, 2014
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Oct 20, 2014 at 04:17 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 20, 2014 at 05:25 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 20, 2014 at 05:25 PM
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Ambucias
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Monday February 1, 2010
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Oct 20, 2014 at 05:25 PM
Oct 20, 2014 at 05:25 PM
To help you and prescribe the remedy, we must make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
If the virus does not give you access, boot in safe mode with networking.
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista and Win 7 users, click right to ensure you execute with admin right)
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).
4. Double click on the short cut ZHPDiag on your Destktop.
5. If you need to change the language, click on the little house, (bottom right) and change to English
6. Click on Full.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
8. To transmit the report, click on this link :
https://authentification.site
and upload the log
9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
10. Copy and paste the URL here.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
If the virus does not give you access, boot in safe mode with networking.
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista and Win 7 users, click right to ensure you execute with admin right)
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).
4. Double click on the short cut ZHPDiag on your Destktop.
5. If you need to change the language, click on the little house, (bottom right) and change to English
6. Click on Full.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
8. To transmit the report, click on this link :
https://authentification.site
and upload the log
9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
10. Copy and paste the URL here.
