Please Help Black Screen Of Death.

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BrieNicole18 Posts 4 Registration date Sunday January 18, 2015 Status Member Last seen January 19, 2015 - Jan 18, 2015 at 02:13 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jan 19, 2015 at 04:03 PM

So I have a dell laptop it is the Vostro 3500 and it was working fine in till now it goes to the logo and then a black screen appears with a underscore blinking. Then it restarts itself and does that again who knows how many times. I don't know what to do please help. I need this computer for school. Thank you:)

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5 replies

Answer 1 / 5

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,232
Jan 18, 2015 at 04:09 PM

Hello.

What is your operating system?

Will it restart it self if you start in safe mode with networking?

Answer 2 / 5

BrieNicole18 Posts 4 Registration date Sunday January 18, 2015 Status Member Last seen January 19, 2015
Jan 18, 2015 at 05:00 PM

I honestly don't know my operating system... And I cant even get to the screen that lets me choose safe mode...

Answer 3 / 5

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,232
Jan 18, 2015 at 06:13 PM

Of course you know your OS, is it Windows XP, Vista, Win 7 or 8?

If you press the start button and keep taping F8, what do you get?

Answer 4 / 5

BrieNicole18 Posts 4 Registration date Sunday January 18, 2015 Status Member Last seen January 19, 2015
Jan 18, 2015 at 06:47 PM

Ohh im dumb sorry I have a windows 7.

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,232
Jan 19, 2015 at 05:19 AM

If you press the start button and keep taping F8, what do you get?

BrieNicole18 Posts 4 Registration date Sunday January 18, 2015 Status Member Last seen January 19, 2015
Jan 19, 2015 at 11:09 AM

I get nothing.

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Answer 5 / 5

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,232
Jan 19, 2015 at 04:03 PM

Looks like you have a motherboard issue to which only a qualified technician can attend to.

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