Please Help Black Screen Of Death.

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BrieNicole18 Posts 4 Registration date Sunday January 18, 2015 Status Member Last seen January 19, 2015 - Jan 18, 2015 at 02:13 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 19, 2015 at 04:03 PM
So I have a dell laptop it is the Vostro 3500 and it was working fine in till now it goes to the logo and then a black screen appears with a underscore blinking. Then it restarts itself and does that again who knows how many times. I don't know what to do please help. I need this computer for school. Thank you:)
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5 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jan 18, 2015 at 04:09 PM
Hello.

What is your operating system?

Will it restart it self if you start in safe mode with networking?
BrieNicole18 Posts 4 Registration date Sunday January 18, 2015 Status Member Last seen January 19, 2015
Jan 18, 2015 at 05:00 PM
I honestly don't know my operating system... And I cant even get to the screen that lets me choose safe mode...
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jan 18, 2015 at 06:13 PM
Of course you know your OS, is it Windows XP, Vista, Win 7 or 8?

If you press the start button and keep taping F8, what do you get?
BrieNicole18 Posts 4 Registration date Sunday January 18, 2015 Status Member Last seen January 19, 2015
Jan 18, 2015 at 06:47 PM
Ohh im dumb sorry I have a windows 7.
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jan 19, 2015 at 05:19 AM
If you press the start button and keep taping F8, what do you get?
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BrieNicole18 Posts 4 Registration date Sunday January 18, 2015 Status Member Last seen January 19, 2015
Jan 19, 2015 at 11:09 AM
I get nothing.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jan 19, 2015 at 04:03 PM
Looks like you have a motherboard issue to which only a qualified technician can attend to.