Password correct, but does not start up windows

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Jessy - Feb 6, 2015 at 03:39 PM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Feb 6, 2015 at 04:44 PM
Hello,

After inserting the password on my laptop, it does not go trough. So the system does not start up.

Is there anyone who could help me?
It is a windows 7 operating system.



7 replies

BrianGreen Posts 1010 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 149
Feb 6, 2015 at 03:44 PM
Hi Jessy,

Are you sure you have the case set properly? Passwords are case sensitive, so "Hello" is seen differently to "hello"

Also, are you using the correct username?

Finally, is this a computer that is normally on a domain/network? If so is the network cable connected?

I really appreciate kudos points as a payment for solving issues :o)
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The password is correct!
The message I get is that windows can not be started properly.
After the message it takes me back to the screen where are the users are visible.
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BrianGreen Posts 1010 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 149
Feb 6, 2015 at 03:51 PM
Can it start in safe mode?

And is it a networked PC?
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It is not a network PC

Does start in safe mode. After removing password it does give me the same message
The message I get is that windows can not be started properly.
After the message it takes me back to the screen where are the users are visible.
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BrianGreen Posts 1010 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 149
Feb 6, 2015 at 04:02 PM
Ok, at least we can work with it a bit rather than getting in using other tricks.

In Safe Mode go to the command prompt (Start --> type "cmd" (no quotes) in the search box).
At the top should be the command prompt link. ... RIGHT click on it, and choose "Run as Administrator"
After a short time the comand prompt will open with a flashing curser. Type "sfc /scannow" (no quotes) and hit the [Enter] key.
It will run a scan for some time and hopefully repair any bad system files.

Hopefully after that its fixed. restart back in normal mode and try again.

(And - is it a networked laptop?)

Good luck.

I really appreciate kudos points as a payment for solving issues :o)
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Many thanks for the tip!
I am working on it. As soon it is done, I will let you know!

Again. No, it is not a network laptop!
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BrianGreen Posts 1010 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 149
Feb 6, 2015 at 04:20 PM
oops - missed it :^( - Just wanted to be sure that it wasnt a network issue ...

Also I forgot to highlight that there is a space between "sfc" and "/scannow", but I guess you got that or you would have been back by now!.

and ...*whisper* ... i wonder if its a networked machine? .........
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The problem has not been fixed.

The message I am getting is "The User Profile Service service failed the logon. User profile can not be loaded"

Maybe the message could provide more information
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 6, 2015 at 04:44 PM
Greetings,

We are terribly sorry but Kioskea cannot help you to recover your lost password, because you can't prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords

Best regards

Moderator
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