Does start in safe mode. After removing password it does give me the same message
The message I get is that windows can not be started properly.
After the message it takes me back to the screen where are the users are visible.
Ok, at least we can work with it a bit rather than getting in using other tricks.
In Safe Mode go to the command prompt (Start --> type "cmd" (no quotes) in the search box).
At the top should be the command prompt link. ... RIGHT click on it, and choose "Run as Administrator"
After a short time the comand prompt will open with a flashing curser. Type "sfc /scannow" (no quotes) and hit the [Enter] key.
It will run a scan for some time and hopefully repair any bad system files.
Hopefully after that its fixed. restart back in normal mode and try again.
(And - is it a networked laptop?)
I really appreciate kudos points as a payment for solving issues :o)
We are terribly sorry but Kioskea cannot help you to recover your lost password, because you can't prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.