Password correct, but does not start up windows

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Hello,

After inserting the password on my laptop, it does not go trough. So the system does not start up.

Is there anyone who could help me?
It is a windows 7 operating system.



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Hi Jessy,

Are you sure you have the case set properly? Passwords are case sensitive, so "Hello" is seen differently to "hello"

Also, are you using the correct username?

Finally, is this a computer that is normally on a domain/network? If so is the network cable connected?

I really appreciate kudos points as a payment for solving issues :o)
The password is correct!
The message I get is that windows can not be started properly.
After the message it takes me back to the screen where are the users are visible.
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Can it start in safe mode?

And is it a networked PC?
It is not a network PC

Does start in safe mode. After removing password it does give me the same message
The message I get is that windows can not be started properly.
After the message it takes me back to the screen where are the users are visible.
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Ok, at least we can work with it a bit rather than getting in using other tricks.

In Safe Mode go to the command prompt (Start --> type "cmd" (no quotes) in the search box).
At the top should be the command prompt link. ... RIGHT click on it, and choose "Run as Administrator"
After a short time the comand prompt will open with a flashing curser. Type "sfc /scannow" (no quotes) and hit the [Enter] key.
It will run a scan for some time and hopefully repair any bad system files.

Hopefully after that its fixed. restart back in normal mode and try again.

(And - is it a networked laptop?)

Good luck.

I really appreciate kudos points as a payment for solving issues :o)
Many thanks for the tip!
I am working on it. As soon it is done, I will let you know!

Again. No, it is not a network laptop!
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oops - missed it :^( - Just wanted to be sure that it wasnt a network issue ...

Also I forgot to highlight that there is a space between "sfc" and "/scannow", but I guess you got that or you would have been back by now!.

and ...*whisper* ... i wonder if its a networked machine? .........
The problem has not been fixed.

The message I am getting is "The User Profile Service service failed the logon. User profile can not be loaded"

Maybe the message could provide more information
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Greetings,

We are terribly sorry but Kioskea cannot help you to recover your lost password, because you can't prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords

Best regards

Moderator

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