My external hd not recognising
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happy
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Mar 11, 2015 at 03:55 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Mar 11, 2015 at 05:01 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Mar 11, 2015 at 05:01 AM
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1 response
Boogieman_WD
Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016
37
Mar 11, 2015 at 05:01 AM
Mar 11, 2015 at 05:01 AM
Hey happy. I'm sorry to hear you're having issues with your drive. Do you hear any unusual sounds/noises coming from the drive? I'd recommend that you try it with a different USB cable (not longer than 12") and a different computer to see if the same thing happens. If you want to recover data from that drive, I'd suggest that you try accessing it via Linux Live CD/USB to see if it's recognized properly and if you can retrieve your data. You could also try some of the data recovery options from this thread here: https://www.tomshardware.com/
You most reliable data recovery option remains a professional solution such as a data recovery company, here's a link with our data recovery partners: https://support-en.wd.com/app/datarecovery
If you're able to recover your data, then I'd recommend that you download DLG (Data Lifeguard Diagnostic) and run both tests (Quick and Extended) to see if there are any errors or bad sectors. You can download it from here: https://support.wdc.com/downloads.aspx?DL
Hope that helps. Let me know how everything goes.
WD Representative
You most reliable data recovery option remains a professional solution such as a data recovery company, here's a link with our data recovery partners: https://support-en.wd.com/app/datarecovery
If you're able to recover your data, then I'd recommend that you download DLG (Data Lifeguard Diagnostic) and run both tests (Quick and Extended) to see if there are any errors or bad sectors. You can download it from here: https://support.wdc.com/downloads.aspx?DL
Hope that helps. Let me know how everything goes.
WD Representative
