Start up HP laptop and then black screen

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Somethingwizard Posts 1 Registration date Monday June 15, 2015 Status Member Last seen June 15, 2015 - Jun 15, 2015 at 09:42 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Jun 16, 2015 at 02:42 AM
Hi, ive tried all the basic stuff (turn off and on, unplug charger, unplug battery hold power button put battery back in) but it just says the HP symbol and then the loading icon and then a blank screen. Its not completely black so I know the video card is fine. Ive tried plugging it into a moniter but still the same thing. Please reply
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Jun 16, 2015 at 02:42 AM
Hi Somethingwizard,

Is it possible to enter BIOS. If it is, restore it to its default settings. Is the mouse active on the black screen? Do you have a Windows installation DVD? If you do, try booting from it. If it boots normally, you may be facing a hard drive issue. If the laptop is under warranty, contact the manufacturer's support.
I leave you an article from the manufacturer's knowledge base. It may be useful to you.
https://support.hp.com/bg-en/document/c03518165

Hope this helps