Dell says that shuting down to protect

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1357hunter66 Posts 2 Registration date Sunday March 29, 2009 Status Member Last seen March 31, 2009 - Mar 29, 2009 at 09:01 PM
1357hunter66 Posts 2 Registration date Sunday March 29, 2009 Status Member Last seen March 31, 2009 - Mar 31, 2009 at 08:02 PM
Hello,

my dell windows xp pro laptop keeps saying that blue screne when i first turn it on. shutting down to protectr files.
it shows the bar where it is loading into the users and things like that and then it gives that blue screne thats asks you to unstall any anti-virus with is AVG and i dont know what to do to fix it beacuse i cant wven get to my desktop or anything.

thank you,
1357hunter66

1 reply

You are probably infected.

Is that the Exact message?

Try System Restore.

Try System Restore, I have had good results using this way or Safe Mode, different to Last Known Good Configuration in Safe Mode.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
http://bertk.mvps.org/index.html
System Restore is accessed the following way:
1. It's a good practice to shut down all other applications before using System Restore, as it requires a full-system reboot to complete the installation. Connecting to the internet is not required, however. So shut all applications. Then click "Start."
2. Start > All Programs > Accessories > System Tools > System Restore. Then the program will load.
Or,
If System Restore doesn't work in Normal Mode, it might work in Safe Mode.
Toggle F8 or Press Ctrl ( depends on your comp ) during bootup ( just before, verifying DMI pool, message comes on )
Select Safe Mode.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039
https://support.microsoft.com/en-us
http://ww11.whtvcable.com/virusremoval%20.htm
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
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1357hunter66 Posts 2 Registration date Sunday March 29, 2009 Status Member Last seen March 31, 2009
Mar 31, 2009 at 08:02 PM
hay but i cant even ogin the farthewst i got on safe mode and every mode is to the load in bar and when it reaches a poit it shows that bar i cant gewt t satrt menu or nothing not even my desktop it pops up everytime on the loading bar right now i am on desktop
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