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G: Is not accessible? Windows 7

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rypb16 - 14 Jul 2015 à 19:17
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017   - 7 Aug 2015 à 05:15
Hello,
I have a My Passport mobile external hard drive. I have Windows 7
The computer reads it but cannot access it.
I did some research, and I saw that cmd- chkdsk g: /r works to fix it.
I did this the other day, after quite some time it seemed like it was working. (processing and deleting some files)
But my gf unplugged the hard drive!

I have tried it a few times, and now it just sits like this "Corrupt Master file table. Windows will attempt to recover master file table from disk"

Its been sitting there for about an hour, nothing has been updated or changed.
Is there a way to get back to the old cmd from before, like restart the process?
Anyone have any suggestions?


4 responses

Réponse 1 / 4
rypb16
31 Jul 2015 à 12:04
Unfortunately I do not have the money to get this professionally recovered. I am going to try a few programs... :(
Réponse 2 / 4
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017   122
15 Jul 2015 à 05:15
Hello rypb16,

If your girlfried has unplugged the cable while the drive was transferring files that might have caused the partition table to be corrupted. You have to rebuild the partition table again in order to be able to use your WD My Passport again. If you have a repair CD for Windows, I suggest that you try with it firstly. If it doesn't help, here is a link to the MicroSoft's official knowledge base that I believe you may find helpful: https://support.microsoft.com/en-us/help/927392/use-bootrec-exe-in-the-windows-re-to-troubleshoot-startup-issues
Once you have done the previous steps, please check your My passport drive with our tool Data LifeGuard Diagnostics which you can download free from here:http://products.wdc.com/support/kb.ashx?id=c4AgSj

Best of luck.

KY_WD
rypb16
15 Jul 2015 à 09:07
Will that recover all of windows? Or just the drive? Also will that erase the data?
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017   122 > rypb16
15 Jul 2015 à 10:01
Hi again,

No, there's no guarantee that it will recover everything but it might help a little. Unless the system does not require you to format the drive the chance that you loose files is smaller.
With Data LifeGuard Diagnostics you should make the extended test in order the program to be able to try to repair disk errors.

KY_WD
rypb16
15 Jul 2015 à 10:48
Ok but it will not hurt windows in general?

My system was saying I need to format the drive. Not sure what to do.
rypb16
15 Jul 2015 à 10:49
I won't have to recover my entire computer right? Just the external hard drive?

Also I do not believe I have the disks
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017   122 > rypb16
16 Jul 2015 à 05:11
If there is a problem with your external drive and not the entire operating system, you won't have to recover it. You just need to recover your info. It won't harm the Windows, it just can't read the partition table on the external disk.
Please, share what happened with the tests.

Thank you.

KY_WD
Réponse 3 / 4
Rypb16
30 Jul 2015 à 10:55
Yeah, I ran the dlg tool. It stopped said there was too many bad sectors.


Is there anyway I can recover some of the data?
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017   122
31 Jul 2015 à 05:29
Hi,

Is your hard drive still under warranty? If it is, you could RMA it. The "too many bad sectors" error means that the drive needs to be replaced.
I'm giving you the official list with our data recovery partners: http://products.wdc.com/support/kb.ashx?id=WVmW5X You can communicate with them and share the details.
Also, here you can raise a ticket at our Support centre: http://products.wdc.com/support/kb.ashx?id=ZTRuA5

Good luck.

KY_WD
Réponse 4 / 4
BaCkToHaCk Posts 90 Registration date Thursday 30 July 2015 Status Member Last seen 13 May 2016 26
31 Jul 2015 à 13:12
Hi,

Try see this topic

https://ccm.net/forum/affich-829402-hard-drive-doesn-t-open#p829521

When you access to the task
Now we choose a new letter from the list. Click Next

Note very important...
then choose the first important
Do not formate this Volume

Next then Finish
rypb16
6 Aug 2015 à 18:49
What exactly will that do?

Plus right off the bat, I see that its blue and labeled as healthy....
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017   122 > rypb16
7 Aug 2015 à 05:15
Hi,

This operation will wipe out your whole drive, so I would recommend you that you are careful with it if you don't want to lose all your information.
You can try to gain access via Linux Live CD. Have you contacted our Support centre already?

Cheers.

KY_WD