G: Is not accessible? Windows 7

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Hello,
I have a My Passport mobile external hard drive. I have Windows 7
The computer reads it but cannot access it.
I did some research, and I saw that cmd- chkdsk g: /r works to fix it.
I did this the other day, after quite some time it seemed like it was working. (processing and deleting some files)
But my gf unplugged the hard drive!

I have tried it a few times, and now it just sits like this "Corrupt Master file table. Windows will attempt to recover master file table from disk"

Its been sitting there for about an hour, nothing has been updated or changed.
Is there a way to get back to the old cmd from before, like restart the process?
Anyone have any suggestions?


4 replies

Unfortunately I do not have the money to get this professionally recovered. I am going to try a few programs... :(
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Hello rypb16,

If your girlfried has unplugged the cable while the drive was transferring files that might have caused the partition table to be corrupted. You have to rebuild the partition table again in order to be able to use your WD My Passport again. If you have a repair CD for Windows, I suggest that you try with it firstly. If it doesn't help, here is a link to the MicroSoft's official knowledge base that I believe you may find helpful: https://support.microsoft.com/en-us/help/927392/use-bootrec-exe-in-the-windows-re-to-troubleshoot-startup-issues
Once you have done the previous steps, please check your My passport drive with our tool Data LifeGuard Diagnostics which you can download free from here:http://products.wdc.com/support/kb.ashx?id=c4AgSj

Best of luck.

KY_WD
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110 > rypb16
If there is a problem with your external drive and not the entire operating system, you won't have to recover it. You just need to recover your info. It won't harm the Windows, it just can't read the partition table on the external disk.
Please, share what happened with the tests.

Thank you.

KY_WD
Ok, I haven't had time yet. But I will try and give you and update when it's done
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Ok, good luck with that :)
I don't have the disks, any suggestions?
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Please, tell me exactly what type of error are you getting. Is this with your drive only or is it with the Windows itself? What type of disks do you need? If you have problem with Windows, please follow the first link I provided in my first post. If you have problems with the EXTERNAL drive only, please follow my second link and share the results. I would be thankful if you attach a printscreen with your extended test results with DLG.
If you have further questions, do not hesitate contact our support centre here:
http://products.wdc.com/support/kb.ashx?id=3VERHf

Hope this helps you.

KY_WD
Yeah, I ran the dlg tool. It stopped said there was too many bad sectors.


Is there anyway I can recover some of the data?
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Hi,

Is your hard drive still under warranty? If it is, you could RMA it. The "too many bad sectors" error means that the drive needs to be replaced.
I'm giving you the official list with our data recovery partners: http://products.wdc.com/support/kb.ashx?id=WVmW5X You can communicate with them and share the details.
Also, here you can raise a ticket at our Support centre: http://products.wdc.com/support/kb.ashx?id=ZTRuA5

Good luck.

KY_WD
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Hi,

Try see this topic

https://ccm.net/forum/affich-829402-hard-drive-doesn-t-open#p829521

When you access to the task
Now we choose a new letter from the list. Click Next

Note very important...
then choose the first important
Do not formate this Volume

Next then Finish
What exactly will that do?

Plus right off the bat, I see that its blue and labeled as healthy....
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110 > rypb16
Hi,

This operation will wipe out your whole drive, so I would recommend you that you are careful with it if you don't want to lose all your information.
You can try to gain access via Linux Live CD. Have you contacted our Support centre already?

Cheers.

KY_WD