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Photoshop won't start after installing new ram

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dualz00 Posts 1 Registration date Thursday July 23, 2015 Status Member Last seen July 23, 2015 - Jul 23, 2015 at 09:37 AM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jul 23, 2015 at 01:33 PM
Hello.



Ive just bought new "Kingston Hyper X 16gb memory". With my allready installed i have now 26gb ram.

Iam running Windows 7 / SP1 / i5 750 @ 2.67GHz / 64bit // Photoshop CC 2015



After starting photoshop wont load anything and shot down after some seconds and say its not working anymore.


Details:




Problemsignatur:

Problemereignisname: APPCRASH
Anwendungsname: Photoshop.exe
Anwendungsversion: 16.0.0.88
Anwendungszeitstempel: 55681d39
Fehlermodulname: Photoshop.exe
Fehlermodulversion: 16.0.0.88
Fehlermodulzeitstempel: 55681d39
Ausnahmecode: c0000005
Ausnahmeoffset: 000000000385514d
Betriebsystemversion: 6.1.7601.2.1.0.256.1
Gebietsschema-ID: 1031
Zusatzinformation 1: 6e60
Zusatzinformation 2: 6e606d6fba6840a74272d048fe90ef58
Zusatzinformation 3: 8ad1
Zusatzinformation 4: 8ad10f8e86154f936babed4f30aa60e5



I have allready reinstalled Photoshop. But still the same problem.

PS. Illustrator for example still works.



Ive allready ask in three PS forums incl official. But nothing so far. And i dont think its a hardware problem cos the new ram runs like a charm. Anyone here have a clue? Thanks in adance
Related:

1 response

Answer 1 / 1
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jul 23, 2015 at 01:33 PM
What happens when you remove the new RAM?
0