Hp notebook black screen

Closed
qadhafijnr - 12 Aug 2015 à 04:45
sanayajefferson Posts 9 Registration date Monday 3 August 2015 Status Member Last seen 21 August 2015 - 17 Aug 2015 à 07:08
my hp notebook goes to black screen when I turn it on but can hear to sound of windows
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1 response

sanayajefferson Posts 9 Registration date Monday 3 August 2015 Status Member Last seen 21 August 2015
17 Aug 2015 à 07:08
Hi

Follow these guidelines and resolve the problem:

1. Turn off the operating system.
2. Remove all peripheral devices and remove all USB devices and media cards.
3. Detach the AC power adapter
4. Remove the battery
5. Press and hold the power button for at least 15 seconds.
6. To drain any residual power, reconnect the AC power adapter, but do not connect the battery.
7. Turn on the computer.
If this resolved the issue, you do not need to continue troubleshooting.