Log in failure

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bigted19 Posts 1 Registration date Thursday August 20, 2015 Status Member Last seen August 20, 2015 - Aug 20, 2015 at 06:51 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 20, 2015 at 07:04 AM

My compaq presario cq57 on windows 7 now fails to recognize the password i have been using for 9 years! It won't let me reset the password without a floppy disk or usb drive???? I have no idea why that is? How does one normally get in to reset the password or do i need to reinstall windows 7?

2 responses

Answer 1 / 2

laradouglis Posts 31 Registration date Friday July 31, 2015 Status Member Last seen November 20, 2015 6
Aug 20, 2015 at 07:02 AM

Make sure your keyboard is working fine. may you are are typing the correct password but there could be some problem with keyboard that is why you are having such kind of problem.
otherwise you can use ERD commander to reset your password.

Answer 2 / 2

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 20, 2015 at 07:04 AM

Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can't prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

Moderator

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