Facebook account hacked, cannot access

Kate - Sep 4, 2015 at 11:45 AM
 Kate - Sep 4, 2015 at 01:38 PM

I recently acquired a facebook account. I have had several friend requests, but to date have not added any friends to my account. Recently, I started receiving friend request emails with strange characters...perhaps chinese? Furthermore, when I try to log into my account the entire page is in these characters. Now, here is the problem....after submitting my email and password, I get told that I need to answer some questions to access my account. I am presented with a number of friends whom I have never seen before. Since I did not add them, I cannot identify them and therefore I cannot get in. I would like to permanently delete this account, but everything I want to do (including reporting the hack, resetting my security question, etc) requires that I be able to identify these "friends."

Any ideas on how to address this would be appreciated.

1 response

BunoCS Posts 15474 Registration date Monday July 11, 2005 Status Moderator Last seen April 22, 2024 1,534
Sep 4, 2015 at 11:54 AM

Try these different steps:

Click on the below link. You can find all the information



If your account has been hacked and you have access to your login email, go here: https://ssl.facebook.com/help/contact.php?show_form=hacked_self_recovery

If your account has been hacked and your login email has been changed, go here: https://www.facebook.com/help/

If your account has been hacked and you don't have access to your login email, go here: https://www.facebook.com/help/
Hi, Thanks for the suggestions. The problem is, all the methods for dealing with a hacked account from inside Facebook require that I can log on. To do so, I need to be able to identify the "friends" on the account. Since I do not know them, I cannot identify them, and therefore I cannot get into Facebook to access any of the help options. I tried using the link you provided to access my account without having access to my login email, but I just got a message saying sorry you can't access your email. We can[t give you access to your account.... round and round it goes....