Says printer is offline

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Hello,

How do I use this facility? It says that it can't find my printer, which I connect to via a network not cord. thanks


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It connected via Home Network with another pc? Whether the PC is ON where the printer connects and Printer is active(ON)?
Sorry i'm trying to use the SSC Service facility to reset my printer counter, and this says the printer is offline. The printer usually prints fine from the computer in our house so the network is working fine...
Sorry im trying to use the SSC Service facility to reset my printer counter, and this says my printer is offline. My printer works fine otherwise and we print from all computers in the house.
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Model of the printer?
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see my 5th reply
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I suggest you to see this guide--> Resetting your Epson printer using SSC service facility
Hope it helps!

It seems to be an unsupported model, so I choose that option from the list. I went to do a soft reset and it says 'printer off or some other problem'! Not sure what I can do?
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Did you restart your pc?