Says printer is offline

Closed

Jax - Sep 10, 2015 at 01:11 AM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - Sep 10, 2015 at 03:05 AM

Hello,

How do I use this facility? It says that it can't find my printer, which I connect to via a network not cord. thanks

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3 responses

Answer 1 / 3

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Sep 10, 2015 at 01:15 AM

It connected via Home Network with another pc? Whether the PC is ON where the printer connects and Printer is active(ON)?

Jax
Sep 10, 2015 at 01:17 AM

Sorry i'm trying to use the SSC Service facility to reset my printer counter, and this says the printer is offline. The printer usually prints fine from the computer in our house so the network is working fine...

Answer 2 / 3

Jax
Sep 10, 2015 at 01:16 AM

Sorry im trying to use the SSC Service facility to reset my printer counter, and this says my printer is offline. My printer works fine otherwise and we print from all computers in the house.

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Sep 10, 2015 at 01:18 AM

Model of the printer?

Jax
Sep 10, 2015 at 01:53 AM

Epson

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Sep 10, 2015 at 02:00 AM

see my 5th reply

Answer 3 / 3

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Sep 10, 2015 at 01:25 AM

I suggest you to see this guide--> Resetting your Epson printer using SSC service facility
Hope it helps!

Jax
Sep 10, 2015 at 02:55 AM

It seems to be an unsupported model, so I choose that option from the list. I went to do a soft reset and it says 'printer off or some other problem'! Not sure what I can do?

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Sep 10, 2015 at 03:05 AM

Did you restart your pc?

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