Can't get into Facebook anymore

Closed
caro - Sep 10, 2015 at 03:59 PM
imfrench
Posts
4
Registration date
Thursday September 10, 2015
Status
Member
Last seen
September 11, 2015
- Sep 11, 2015 at 11:04 PM
Hello,

I cannot get into Facebook anymore. Not even Facebook help. Anything with the word Facebook, I clic and they say : sorry can't

When I try to get into Facebook I get a white page. what's going on??? Thanks



6 replies

Ambucias
Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,282
Sep 10, 2015 at 05:08 PM
Hi

Delete all of your temporary files and cookies and try again.
0
I did and it still doesn't work. My husband can see my page but I can't get in Facebook
when I try, I put my email address, my password and then...white page
0
Ambucias
Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,282
Sep 11, 2015 at 05:43 AM
I meant to empty your cache.

What does it say on the white page?
0
imfrench
Posts
4
Registration date
Thursday September 10, 2015
Status
Member
Last seen
September 11, 2015

Sep 11, 2015 at 01:27 PM
I emptied everything. It says nothing on the white page. Very bizarre.
0
Ambucias
Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,282
Sep 11, 2015 at 05:39 PM
How did you empty your cache?

Have you tried this free tool ?

https://ccm.net/downloads/security-and-maintenance/4555-ccleaner/
0
imfrench
Posts
4
Registration date
Thursday September 10, 2015
Status
Member
Last seen
September 11, 2015

Sep 11, 2015 at 06:53 PM
I did empty my cache and I cannot use the free tool because I have a Mac. It is not a computer problem I think because I cannot get in Facebook with my Mac or with my PC. It's really a problem with Facebook but I can't get in to ask for help
0
Blocked Profile
Sep 11, 2015 at 07:11 PM
If I may, is your clock correct? Are you set for the right time zone? Simple stuff first, kids!
0

Didn't find the answer you are looking for?

Ask a question
imfrench
Posts
4
Registration date
Thursday September 10, 2015
Status
Member
Last seen
September 11, 2015

Sep 11, 2015 at 07:26 PM
Yep, the clock is right
0
Blocked Profile
Sep 11, 2015 at 07:44 PM
Are there any other devices logged into your account? Make certain all devices are logged out. Hang in there. Remember we are Having Fun! Isn't that facebook is for?
0
imfrench
Posts
4
Registration date
Thursday September 10, 2015
Status
Member
Last seen
September 11, 2015

Sep 11, 2015 at 11:04 PM
I'm hanging in there, it's just frustrating because I love going on Facebook and talking to friends. Plus I have lots of photos there that are important to me. No devices logged into my account. Something weird happened a few days before I got cut out though. I started getting commercials in my feed (not on the side). when I would close them they would asked why. Then one day I got fed up and clic on the square that asked "do you know why you are getting these commercials" and it said that it wanted to just offer me stuff and if I wanted I could control which I could receive or not. BTW no one I know ever had any ads on their feed. I got fed up and unfollow all of them (entretainement included Elton John and Sting, Health included how to loose weight how to get rid of wrinkle etc.... I unfollowed all 240 some boxes. Then a few days later, no more Facebook. You think it has something to do with it?
0