Cannot connect

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twss1862
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- Oct 2, 2015 at 08:42 PM
twss1862
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- Oct 2, 2015 at 09:53 PM
I reset my desktop emachine xp to the factory settings and now i cannot connect to the internet at all.
can any one help?

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Blocked Profile
Oct 2, 2015 at 08:43 PM
Wired or wireless connection, please?
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twss1862
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Oct 2, 2015 at 08:46 PM
ethernet connection
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twss1862
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Oct 2, 2015 at 08:50 PM
older computer and i thought it might help it ruin better if i set it back to the original factroy settings. thought it might clear all the junk... yea screwed it up i know. can you help?
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twss1862
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Oct 2, 2015 at 09:03 PM
yes, but does not say dell
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twss1862
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Oct 2, 2015 at 09:05 PM
service pack 2......not 3
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Blocked Profile
Oct 2, 2015 at 09:05 PM
ok so it is Service pack 3?

If so, hit windows key and R. type CMD

Type in IPCONFIG /all

Let me know what the response is (in short)
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Blocked Profile
Oct 2, 2015 at 08:47 PM
How far back did you restore it? Why did you restore it? The restore may not have been the fix...we need more information, please.
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Blocked Profile
Oct 2, 2015 at 08:59 PM
OF COURSE! We can help!

The issue here is how far back, did you restore it? If it went back to factory and you booted and restored from the recovery partition, then it is pretty much toast!

Now, if you only did a recovery from a previous known date, that is different. Do this....right click on "my COmputer". Then click on properties. Let us know if it looks like this..........:


If it says Service Pack 1, then it is TOAST!

I have said it once, I will say it again. IT!
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twss1862
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Oct 2, 2015 at 09:20 PM
it says service pack 2
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Blocked Profile
Oct 2, 2015 at 09:40 PM
From the command line.....you already saw the IP config......

Your numbers should look like:


I am going out, I have to leave! Unexpected absence. Hang in there....more later!
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twss1862
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Oct 2, 2015 at 09:53 PM
ok, i dont see all that..just the words Windows IP Configuration. and thats all.
ok, catchya later
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