Western digital Hard drive is not detected
Closed
Sudha
-
3 Nov 2015 à 04:56
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017 - 3 Nov 2015 à 05:22
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017 - 3 Nov 2015 à 05:22
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1 response
R2D2_WD
Posts
3606
Registration date
Monday 1 September 2014
Status
Member
Last seen
20 February 2017
155
3 Nov 2015 à 05:22
3 Nov 2015 à 05:22
Hi Sudha,
I am sorry for any inconveniences caused by your drive. Connecting the drive to the PC should lead to automatic driver installation, just like other USB devices. Since you have tested the device on other PCs, I would suggest you to contact the drive reseller and get some advices. This is not a normal behavior for a brand new WD drive. If it is confirmed that the drive is not running, you should get a replacement. Sadly, these kinds of issues may be related to the manner of maintaining the drive before being sold or some bad transportation.
Hope this helps
I am sorry for any inconveniences caused by your drive. Connecting the drive to the PC should lead to automatic driver installation, just like other USB devices. Since you have tested the device on other PCs, I would suggest you to contact the drive reseller and get some advices. This is not a normal behavior for a brand new WD drive. If it is confirmed that the drive is not running, you should get a replacement. Sadly, these kinds of issues may be related to the manner of maintaining the drive before being sold or some bad transportation.
Hope this helps
