Slow pc

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Susan003 Posts 14 Registration date Sunday August 23, 2015 Status Member Last seen December 16, 2015 - Nov 16, 2015 at 12:25 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 5, 2015 at 04:04 PM
Hello. Not too long ago I posted a message here about my laptop running slowly, apps giving the response 'not responding' and then the system reboots. It appears to me its a virus/malware. It also seems to be affecting my sound system. First the speaker started producing scratchy sounds and later the mute button's light wouldn't go off. Then I removed the battery several times and it was resolved. Not long after the mute button's light wouldn't come on when the button is activated. I don't know if these events are related but I do know there's either a virus or a malware on my pc. The virus or whatever it is is also leaving a folder called system volume information with a file named index volume guide on any USB port connected device and my phone when connected to the pc and it can't be deleted . I was assured the folder is legitimate but now I'm quite sure it isn't. I need to remove the virus soon pbecause its causing my system to run slowly. What do I do?
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1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Nov 16, 2015 at 05:39 AM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag3 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on Full.

Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

https://authentification.site

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
Susan003 Posts 14 Registration date Sunday August 23, 2015 Status Member Last seen December 16, 2015
Nov 16, 2015 at 07:19 AM
I already downloaded it. But I'm having trouble uploading the report
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166 > Susan003 Posts 14 Registration date Sunday August 23, 2015 Status Member Last seen December 16, 2015
Nov 16, 2015 at 04:03 PM
Explain the problem uploading.
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Susan003 Posts 14 Registration date Sunday August 23, 2015 Status Member Last seen December 16, 2015
Dec 4, 2015 at 03:28 AM
I can't open an account on speedy share so can't upload the report
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166 > Susan003 Posts 14 Registration date Sunday August 23, 2015 Status Member Last seen December 16, 2015
Dec 4, 2015 at 04:30 AM
You need not to open an account.

go here: https://www.speedyshare.com/
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Susan003 Posts 14 Registration date Sunday August 23, 2015 Status Member Last seen December 16, 2015
Dec 5, 2015 at 01:06 PM
I still can't upload the report I don't know why. is it okay If I just upload the result here or try to explain what it looks like?
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