Black screen when I turn on my laptop

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Hello,

I always get a black screen with dell logo when I power up. I tried hitting f8 and got to this f12 boot settings note. Nothng happened so I turned it off and when I turned it on again I click f12. An advanced boot settings appeared and I followed earlier instruction to press esc key. However, when I did that all I got is another black screen with a white sort of cursor. My laptop is Dell Inspiron 14z-5423

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Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,

Try this 1

1) First make sure that the first boot device is set to your "Hard drive" in

BIOS.

2) Unplug the power cord --> Remove the battery --> Hold the power

button for 60 seconds --> Connect the power supply then try to switch ON

the laptop and later put the battery back into the laptop.

Good Luck