Previous owner's loggin info.
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Damien2011
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Dec 10, 2015 at 08:03 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 12, 2015 at 04:31 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 12, 2015 at 04:31 PM
I bought this acer USED computer from Rent-a-center...but it has the previous owner's log info and its not allowing me to use it...how can i change it? It said, go to accountlive.com...the previous owner email (email removed by moderator)@gmail.com...how can i erase her info? So i can use my new laptop?
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4 responses
BrianGreen
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Dec 10, 2015 at 08:08 PM
Dec 10, 2015 at 08:08 PM
Hi Damien2011,
You should return this item to the place where you bought it and ask them to remove the sign - in data. They should not sell you a machine with someone elses user profile on it.
CCM cannot help with the removal of passwords as we dont know it is really your machine. I'm not doubting you bought it legitimately, but we have no way of knowing, so we cant help with this.
You should return this item to the place where you bought it and ask them to remove the sign - in data. They should not sell you a machine with someone elses user profile on it.
CCM cannot help with the removal of passwords as we dont know it is really your machine. I'm not doubting you bought it legitimately, but we have no way of knowing, so we cant help with this.
xpcman
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Dec 10, 2015 at 08:10 PM
Dec 10, 2015 at 08:10 PM
Perhaps you can restore it to the factory condition.
Rent-a-center should have done this before they sold it to you.
I can't give you the restore instructions because they differ by manufacturer and you did not give us that data.
Good Luck
Rent-a-center should have done this before they sold it to you.
I can't give you the restore instructions because they differ by manufacturer and you did not give us that data.
Good Luck
Damien2011
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Dec 10, 2015 at 09:01 PM
Dec 10, 2015 at 09:01 PM
Thank you.
Damien2011
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Dec 10, 2015 at 08:53 PM
Dec 10, 2015 at 08:53 PM
I totally agree with u. The whole purpose i bought it is to get some work done for tomorrows presentation. I have all the documents of the purchase from this rental place...is there any other way to bypass and use another user?
xpcman
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Dec 12, 2015 at 01:54 PM
Dec 12, 2015 at 01:54 PM
sorry - even if there was password breaking method we could not give it to you per our charter.
Ambucias
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Dec 12, 2015 at 04:31 PM
Dec 12, 2015 at 04:31 PM
Greetings,
We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.
The reasons are explained in this link:
https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards
Moderator
We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.
The reasons are explained in this link:
https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards
Moderator
