Locked out of Admin account. Password lost. Need to reformat.

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The Donut Guy. - Mar 14, 2016 at 04:41 PM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Mar 14, 2016 at 04:58 PM
Hello,
I'm trying to reformat a computer at my work place all of us in the store don't know the admin account password, as a manager from years ago set the password and told no one. We are stuck on the limited access account and using safe mode and running "control userpasswords2" doesn't work because it asks me for an admin password before I can continue to reset passwords forgotten.


1 reply

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Mar 14, 2016 at 04:58 PM
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

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