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Virus on my laptop speaker??

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Vicky - Mar 17, 2016 at 12:42 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 17, 2016 at 05:30 PM
Hello,

I have tried to install "whastappweb" on my new Lenovo laptop (windows10) and immediately after that there was a virus detected and removed. After that there is following message being repeatedly played:

"Important Security Message. Please call the number provided as soon as possible. You will be guided for the removal of the adware spyware virus on your computer. Seeing this pop-ups means that you have a virus installed on your computer which puts the security of your personal data at a serious risk. It is strongly advised that you call the number provided and get your computer fixed before you do any shopping online."

I tried removing the audio drivers and installing again. It became OK till I connected the Internet. The same message started again once I connected to Internet.

Have anybody faced this problem? and suggest a solution.

with best regards
Vicky
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,167
Mar 17, 2016 at 05:30 PM
Hello Vicky

Sorry for the late reply.

Your computer is infected.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag3 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

https://authentification.site

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
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