Cannot login - due to forgotten PW and I know longer have phone

Closed
Barbara - Mar 29, 2016 at 09:54 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 31, 2016 at 05:16 AM
Hello,

I no longer have the phone/phone number I had when I initiated my yahoo account. I know one of the phone numbers associated with my account, but I do not have that phone or phone number any longer. I have been working on resolving this issue, but it sends me in a loop. Please help. I have tried all the options available, without resolution.

Thank you in advance!

2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Mar 30, 2016 at 04:55 AM
When is the last time you successfully accessed your account?
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Hi Ambucias,

Yes, I last logged in about a month ago. My internet stopped working and I got kicked off the server. I had been using the automatic login option up to that point (remember my password on that device). Therefore, I hadn't been using my password to login for a while, it just automatically logged me in. Unfortunately, I forgot my password, changed phone numbers, and can't even retrieve a new password at this point. I created a new gmail account with the chromebook I recently purchased. But I do still need to have access to my old yahoo account to retrieve email.

Thanks,

Barbara
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Mar 31, 2016 at 05:16 AM
Hello
The solution to your issue is provided in this CCM « How-to » article :

“Yahoo Mail How to Recover Your Account”

Click on the following link to view the How-to:
https://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account
Good luck
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