Ransom ware Help Needed to Open Facebook Account.

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My computer was recently infected with a ransom ware virus. This has now been cleared but not before it disabled my facebook account. All was working well then suddenly I was asked to log in and facebook now refused to recognise any of my email addresses.

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Is your page still online?
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I assume so as a second account I have allows me to access is as a visitor.
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My educated guess is that in the process, your account was hacked or equivalent there of.

I would report it as such it may help to recover your account. However, sometimes Facebook just disables account which are reported as hacked.

I suspect that the ransomware has changed of few things on your computer such as proxies and dns, hence Facebook does not recognize your machine as the primary device.

Delete all of your temporary files and cookies and try to connect to fb again.

I would be most interested to know how you contracted the virus and how you proceeded to rid your computer of the ransomware; some are impossible to get rid of.

Good luck

Ambucias
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Ill give that a try and report back to you tomorrow anad let you know if it worked. No idea where the ransomware came form but I have Enigma Spyware installed and they found it. I contacted Enigma and they sent me a fix to apply.

Will be in touch on the morrow as it's late here in the UK
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Hi there again. First let me apolagise for not replying to you yesterday as promised but things kept me away from here for most of the day.

You are right in surmising that there is an corrupted file I think as I was still having problems getting into Facebook however with the help of my daughter and a separate computer she ascertained that my account was still live and by using one of my other email addresses she managed to log me back into my account on her computer. Everything's running normally on there now.

Thanks for your advice. I did delete all cookies and temporary files but to no avail. Thanks again.
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Thank you for returning to me, I much appreciate it.

May I suggest that you must be careful on the web, there are always some kind of an evil thinking being on the look out for a prey.
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