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Black screen

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Leema73 Posts 2 Registration date Wednesday April 6, 2016 Status Member Last seen April 6, 2016 - Apr 6, 2016 at 06:30 PM
 Blocked Profile - Apr 6, 2016 at 08:14 PM
I have a Gateway NV53 Laptop that just gives me a black screen when I turn it on. I have removed the battery, unplugged it and held in the power button 20 sec with no luck. LED lights are lit and fan is running...any ideas?
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Answer 1 / 2
Blocked Profile
Apr 6, 2016 at 06:51 PM
it sounds like your back light is out or failed. Take it too a technician if the fan spins and hard drive spins up. We may be able to help if you let us know what OS you are using. We can see then by keystrokes if your pc is running and not displaying! Let us know what OS, so that we can map out keystrokes and have you folow them to see if it shuts down based on the key stroke. then you wold know if the OS is running, and not displaying!
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Leema73 Posts 2 Registration date Wednesday April 6, 2016 Status Member Last seen April 6, 2016
Apr 6, 2016 at 07:53 PM
I am running the Windows 10 upgrade.
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Blocked Profile
Apr 6, 2016 at 08:13 PM
good, good! Stand by.... I will post back
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Answer 2 / 2
Blocked Profile
Apr 6, 2016 at 08:14 PM
Ok, so press the windows key, press the up key twice, press enter. Press the up arrow up twice again and hit enter. Let us know if it shuts down!
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