Can't access my account. Need it for college.

Closed
Kels - Apr 17, 2016 at 01:03 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 17, 2016 at 04:21 PM
Hello,
I have got a new phone number , and it won't let me change the numbers ... I'm literally locked out . How can I access my account again ?


1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Apr 17, 2016 at 04:21 PM
When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. You must keep that information up-to-date whenever it changes. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.

If the Password Helper says my password can't be reset online - If you've tried using the Password Helper and weren't able to get access to your account, other recovery options may not be available. We know it can be frustrating to see the fail page, but in these rare cases, we recommend creating a new account.