HELP (changed mobile number) forgot password
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gayle
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Apr 20, 2016 at 10:53 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 21, 2016 at 05:14 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 21, 2016 at 05:14 AM
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1 response
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,174
Apr 21, 2016 at 05:14 AM
Apr 21, 2016 at 05:14 AM
E-mail providers take your account's privacy and security very seriously, and we'll only let you reclaim an account if you can prove you're the rightful owner.
When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. You must keep that information up-to-date whenever it changes. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.
If the Password Helper says that your password can't be reset online - If you've tried using the Password Helper and weren't able to get access to your account, other recovery options may not be available. We know it can be frustrating to see the fail page, but in these rare cases, we recommend creating a new account.
When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. You must keep that information up-to-date whenever it changes. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.
If the Password Helper says that your password can't be reset online - If you've tried using the Password Helper and weren't able to get access to your account, other recovery options may not be available. We know it can be frustrating to see the fail page, but in these rare cases, we recommend creating a new account.
