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Wifi says there is no connection

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Sarah - May 26, 2016 at 09:56 PM
 Blocked Profile - May 27, 2016 at 04:27 PM
Hello,

I am on Windows 10 laptop. My wifi says there is no connection, but it is open. So I can't browse the web or anything. Can anyone help ? I'm not a computer expert so if you could tell me in a simple way how to fix it that would be wonderful.

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Blocked Profile
May 27, 2016 at 04:27 PM
IS the WIFI router the same device as the cable modem, or DSL router?

If it is, then call your ISP and have them help you. If it isn't, what type of WIFI router is it, as each has different configurations, and we can't start you down a path to fixing it without some details about what you are using? Do you have an ethernet cord to plug into? If so, does it work then?

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