Hp stuck on start screen

Closed
Gov - Jun 14, 2016 at 07:49 AM
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jun 14, 2016 at 01:33 PM
Hello,

I have a HP Pavilion laptop, out of warranty and I don't have the disks.

2 days ago I installed norton antivirus and ran a full scan. It said 1 issue found, then switched itself off. Since then it freezes as soon as I turn it on, on the Hp screen with the little circle.

I have tried switching on and pressing escape which gives me 5 options. I have run diagnostic tests and found hard drive short dst failure (qcxf7k-71d856-mfpwxa-60tm03) System recovery will not work

I would like to restore to an earlier date but can't seem to do that from this screen? Any suggestions? Do I need a new hard drive?

1 reply

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Jun 14, 2016 at 01:33 PM
It appears that your hard disk has failed and needs to be replaced. I hope you made Windows install disks since you will need to reinstall Windows.

Good Luck
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