8 months old computer just stopped working with BLACK SCREEN

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Kmborn - Jul 30, 2016 at 09:29 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 31, 2016 at 06:09 AM
I have a Dell Inspiron 13 7000 series that just shut down and black screen yet my caps lock light is on as well as the power light is a pinkish color. I'm under the gun since I've been working on a funeral services and all the pictures and music is in there. It just went black screen I do not hear it running.

I've tried the suggestion in the forum but that didn't work. Only had this computer for about 8 months this is the second time this has happened but before was able to get it back online long before now

Any suggestions are welcome....I'm massaging from my phone
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Jul 31, 2016 at 06:09 AM
Hello

You wrote that you have tried the suggestion on the forum, so that I don't waste your time and mine by repeating, what was the suggestion?
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