8 months old computer just stopped working with BLACK SCREEN [Closed]

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I have a Dell Inspiron 13 7000 series that just shut down and black screen yet my caps lock light is on as well as the power light is a pinkish color. I'm under the gun since I've been working on a funeral services and all the pictures and music is in there. It just went black screen I do not hear it running.

I've tried the suggestion in the forum but that didn't work. Only had this computer for about 8 months this is the second time this has happened but before was able to get it back online long before now

Any suggestions are welcome....I'm massaging from my phone

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Posts
47701
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 22, 2020
9,622
Hello

You wrote that you have tried the suggestion on the forum, so that I don't waste your time and mine by repeating, what was the suggestion?