8 months old computer just stopped working with BLACK SCREEN

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Kmborn - 30 Jul 2016 à 21:29
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 31 Jul 2016 à 06:09
I have a Dell Inspiron 13 7000 series that just shut down and black screen yet my caps lock light is on as well as the power light is a pinkish color. I'm under the gun since I've been working on a funeral services and all the pictures and music is in there. It just went black screen I do not hear it running.

I've tried the suggestion in the forum but that didn't work. Only had this computer for about 8 months this is the second time this has happened but before was able to get it back online long before now

Any suggestions are welcome....I'm massaging from my phone
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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
31 Jul 2016 à 06:09
Hello

You wrote that you have tried the suggestion on the forum, so that I don't waste your time and mine by repeating, what was the suggestion?