Computer would not shut down, and I got the BSOD

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Shelaghj Posts 7 Registration date Tuesday August 9, 2016 Status Member Last seen August 9, 2016 - Aug 9, 2016 at 02:21 PM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Aug 9, 2016 at 05:38 PM
Hi I am using a Packard bell laptop and downloaded avast virus protection, not the free version. Then the computer would not shut down, and I got the BSOD. I followed Satish advice by changing SATA from ACHI to IDE. now the computer will not start!!! HELP!

2 replies

Blocked Profile
Aug 9, 2016 at 02:24 PM
Changing the drive boot order isn't going to solve the issue with BSOD! Change it back, and boot in safe mode, and uninstall it. What OS are you using?
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Shelaghj Posts 7 Registration date Tuesday August 9, 2016 Status Member Last seen August 9, 2016
Aug 9, 2016 at 02:32 PM
I have no idea what OS is, so I can't tell you what I am using. I am an absolute ignoramus when it comes to this kind of thing, I highly suspect that the avast installation has caused this malfunction. I have thrown it out, but it seems to make no difference
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Shelaghj Posts 7 Registration date Tuesday August 9, 2016 Status Member Last seen August 9, 2016
Aug 9, 2016 at 02:37 PM
Is there anything I can do when I am in safe mode? I have changed the SATA back to ACHI and am able to now start in safe mode...
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Blocked Profile
Aug 9, 2016 at 03:22 PM
OS=Operating system (windows 10, xp, vista),

Yes in safe mode, uninstall the avast.
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Shelaghj Posts 7 Registration date Tuesday August 9, 2016 Status Member Last seen August 9, 2016 > Blocked Profile
Aug 9, 2016 at 03:53 PM
Done that. OS is windows 7 professional.
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Blocked Profile
Aug 9, 2016 at 03:54 PM
Great job, by the way! So does it boot normal now?
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,239
Aug 9, 2016 at 05:03 PM
Download the following on your desktop:

http://www.nirsoft.net/utils/bluescreenview.zip

Unzip the file

Double click on BlueScreenView.exe

At the end of the scan, click on edit and then on select all

Go on file and click on save selected items

Save the log as bsod.txt

Open bsod.txt, copy and paste here
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