Computer would not shut down, and I got the BSOD
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Shelaghj
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Tuesday August 9, 2016
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Aug 9, 2016 at 02:21 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 9, 2016 at 05:38 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 9, 2016 at 05:38 PM
Hi I am using a Packard bell laptop and downloaded avast virus protection, not the free version. Then the computer would not shut down, and I got the BSOD. I followed Satish advice by changing SATA from ACHI to IDE. now the computer will not start!!! HELP!
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2 responses
Changing the drive boot order isn't going to solve the issue with BSOD! Change it back, and boot in safe mode, and uninstall it. What OS are you using?
Ambucias
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Aug 9, 2016 at 05:03 PM
Aug 9, 2016 at 05:03 PM
Download the following on your desktop:
http://www.nirsoft.net/utils/bluescreenview.zip
Unzip the file
Double click on BlueScreenView.exe
At the end of the scan, click on edit and then on select all
Go on file and click on save selected items
Save the log as bsod.txt
Open bsod.txt, copy and paste here
http://www.nirsoft.net/utils/bluescreenview.zip
Unzip the file
Double click on BlueScreenView.exe
At the end of the scan, click on edit and then on select all
Go on file and click on save selected items
Save the log as bsod.txt
Open bsod.txt, copy and paste here
Aug 9, 2016 at 02:32 PM
Aug 9, 2016 at 02:37 PM
Aug 9, 2016 at 03:22 PM
Yes in safe mode, uninstall the avast.
Aug 9, 2016 at 03:53 PM
Aug 9, 2016 at 03:54 PM