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Screen goes black after Windows 10 loads

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Russ - Sep 23, 2016 at 06:10 PM
 Blocked Profile - Sep 26, 2016 at 06:17 PM
Hello,

As soon as I start my dell all in one desktop the Windows 10 logo appears start to load then screen goes black

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2 replies

Answer 1 / 2
Blocked Profile
Sep 23, 2016 at 07:11 PM
Is it a new PC? Was this always a windows 10 pc?
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Russ
Sep 23, 2016 at 07:36 PM
No the computer is about 5 years old I had downloaded Windows 10 but it was working fine after I downloaded it
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Answer 2 / 2
Blocked Profile
Sep 26, 2016 at 04:58 PM
If it is an upgrade to 10, it sounds like it is doing updates. Boot it up, and let it sit, make certain you have an internet connection. Does the circle spin?
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Russ
Sep 26, 2016 at 05:31 PM
The circle does spin and I have left the computer on for hours and it just stays black
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Blocked Profile
Sep 26, 2016 at 06:17 PM
As long as it keeps spinning, and the nic (network interface card) light is flashing, it is working!
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