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Screen goes black after Windows 10 loads

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Russ - Sep 23, 2016 at 06:10 PM
Blocked Profile - Sep 26, 2016 at 06:17 PM

Hello,

As soon as I start my dell all in one desktop the Windows 10 logo appears start to load then screen goes black

Screen goes black after Windows 10 loads
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2 responses

Answer 1 / 2

Blocked Profile
Sep 23, 2016 at 07:11 PM

Is it a new PC? Was this always a windows 10 pc?

Russ
Sep 23, 2016 at 07:36 PM

No the computer is about 5 years old I had downloaded Windows 10 but it was working fine after I downloaded it

Answer 2 / 2

Blocked Profile
Sep 26, 2016 at 04:58 PM

If it is an upgrade to 10, it sounds like it is doing updates. Boot it up, and let it sit, make certain you have an internet connection. Does the circle spin?

Russ
Sep 26, 2016 at 05:31 PM

The circle does spin and I have left the computer on for hours and it just stays black

Blocked Profile
Sep 26, 2016 at 06:17 PM

As long as it keeps spinning, and the nic (network interface card) light is flashing, it is working!

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