WD Hard Disck 500 GB
Closed
rajesh
-
Sep 24, 2016 at 02:22 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Sep 26, 2016 at 02:58 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Sep 26, 2016 at 02:58 AM
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2 responses
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Sep 26, 2016 at 02:58 AM
Sep 26, 2016 at 02:58 AM
Hi Rajesh,
I am sorry for my late response. Does the issue still persist? Could you please check the device on another PC and with another USB cable? If the drive is working normally on another PC, I recommend you to backup all important data and format the drive. Check the drive back on your PC.
If the drive is not working as expected even when connected to another PC, please open Disk Management and check if the drive is correctly recognized with a correct file format and drive letter. If there is no drive letter, try to assign one by right clicking on the drive. If you do not have important data on the drive, I would recommend you to format it.
If the drive is not visible in Disk Management, please open Device Manager and search for USB devices. The WD Elements should be listed there. If it is, disconnect the drive, uninstall it, restart the PC and plug the drive back in. The OS should reinstall the drivers automatically. Check again if the drive appears in Disk Management. Let me know if there is progress!
Hope this helps
I am sorry for my late response. Does the issue still persist? Could you please check the device on another PC and with another USB cable? If the drive is working normally on another PC, I recommend you to backup all important data and format the drive. Check the drive back on your PC.
If the drive is not working as expected even when connected to another PC, please open Disk Management and check if the drive is correctly recognized with a correct file format and drive letter. If there is no drive letter, try to assign one by right clicking on the drive. If you do not have important data on the drive, I would recommend you to format it.
If the drive is not visible in Disk Management, please open Device Manager and search for USB devices. The WD Elements should be listed there. If it is, disconnect the drive, uninstall it, restart the PC and plug the drive back in. The OS should reinstall the drivers automatically. Check again if the drive appears in Disk Management. Let me know if there is progress!
Hope this helps
