Reset PW help requested [Closed]

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Monday February 1, 2010
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Hello,
I've read some posts and I've tried to reboot and command S after chime. The problem is that I don't get a chime and my volume is turned all the way up. I bought a used MacBook Pro 2012 and I have a call into the place but who knows if I will get a call back. I'm anxious to use my laptop but I don't have a password it is asking for. I tried my Apple ID and pw that didn't work. I did t set up a password because I didn't want to have this issue and now I'm desperate for help. Please tell me someone can help me?

Sincerely, Trish (forever grateful for any support)


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Posts
48727
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 19, 2020
15,431
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

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