Reset PW help requested Closed

Question

Hello, 
 I've read some posts and I've tried to reboot and command S after chime.  The problem is that I don't get a chime and my volume is turned all the way up.  I bought a used MacBook Pro 2012 and I have a call into the place but who knows if I will get a call back.  I'm anxious to use my laptop but I don't have a password it is asking for.  I tried my Apple ID and pw that didn't work.  I did t set up a password because I didn't want to have this issue and now I'm desperate for help.  Please tell me someone can help me?  

Sincerely, Trish (forever grateful for any support)


Configuration: iPhone / Safari 9.0

Ambucias · Answer

Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

Moderator

Reset PW help requested

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