Reset PW help requested [Closed]

Trish - Sep 29, 2016 at 03:26 PM - Latest reply: Ambucias 52674 Posts Monday February 1, 2010Registration dateModeratorStatus June 25, 2018 Last seen
- Sep 29, 2016 at 04:39 PM
Hello,
I've read some posts and I've tried to reboot and command S after chime. The problem is that I don't get a chime and my volume is turned all the way up. I bought a used MacBook Pro 2012 and I have a call into the place but who knows if I will get a call back. I'm anxious to use my laptop but I don't have a password it is asking for. I tried my Apple ID and pw that didn't work. I did t set up a password because I didn't want to have this issue and now I'm desperate for help. Please tell me someone can help me?

Sincerely, Trish (forever grateful for any support)


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Ambucias 52674 Posts Monday February 1, 2010Registration dateModeratorStatus June 25, 2018 Last seen - Sep 29, 2016 at 04:39 PM
0
Thank you
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

http://ccm.net/faq/9201-why-ccm-doesn-t-help-to-recover-lost-passwords
Best regards

Moderator