Window explorer stopped working and black screen

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Window explorer stopped working and black screen

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Law - Oct 16, 2016 at 11:43 AM
Law - Oct 17, 2016 at 06:59 AM

Hello,

I'm using Compaq Presario CQ40. The above condition happened after i was using the laptop normally for more than 1 hour. After that, I tried a lot of techniques recommended online such as sfc scan, registry editor, startup recovery, etc. however, it doesn't work and it made the situation worse where the my chrome and firefox cannot access to internet and only internet explorer can access internet now. Can someone helps? Thanks in advance:)

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xpcman · Answer 1 · 2016-10-16T13:28:32-0400

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xpcman

Posts: 19532
Registration date: Wednesday October 8, 2008
Status: Contributor
Last seen: June 15, 2019

1,858
Oct 16, 2016 at 01:28 PM

What version of Windows are you using?

I suggest you restore the computer to a date and time before your problems.

Good Luck

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Law
Oct 17, 2016 at 06:59 AM

I couldn't restore because I have no backup before

Window explorer stopped working and black screen

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