Window explorer stopped working and black screen [Closed]

Law - Oct 16, 2016 at 11:43 AM - Latest reply:  Law
- Oct 17, 2016 at 06:59 AM

I'm using Compaq Presario CQ40. The above condition happened after i was using the laptop normally for more than 1 hour. After that, I tried a lot of techniques recommended online such as sfc scan, registry editor, startup recovery, etc. however, it doesn't work and it made the situation worse where the my chrome and firefox cannot access to internet and only internet explorer can access internet now. Can someone helps? Thanks in advance:)

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2 replies

xpcman 19036 Posts Wednesday October 8, 2008Registration dateModeratorStatus June 19, 2018 Last seen - Oct 16, 2016 at 01:28 PM
Thank you
What version of Windows are you using?

I suggest you restore the computer to a date and time before your problems.

Good Luck
I couldn't restore because I have no backup before