Forgot password can't log-in help please

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mmwalzer Posts 1 Registration date Thursday October 27, 2016 Status Member Last seen October 27, 2016 - Oct 27, 2016 at 06:47 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 27, 2016 at 06:53 AM
I have tried all of the methods listed unsuccessfully. The problem is with each one the box I receive has only a password space. There isn't a space to enter user names. The box I receive says "Windows Xp Startup Password"
Below that, it says "This computer is configured to require a password in order to start up. Please enter the Startup Password Below"
Below that, "Password", then a white box with my cursor flashing in it.
Below that, I can click on "OK" or "Restart".
When I try to reboot in safe mode with command prompt, I don't receive a box to enter a command. It goes straight to a page with a long list of codes the after a while, it goes right back to the same page I described above.
Please help me. I use this for my business and have orders I must complete right away.

1 response

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,175
Oct 27, 2016 at 06:53 AM
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

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