Factory reset problem

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Bryant1979 Posts 1 Registration date Thursday November 10, 2016 Status Member Last seen November 10, 2016 - Nov 10, 2016 at 04:36 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 11, 2016 at 05:39 AM
I did a factory reset on my phone and I need to access the Google account originally associated with the phone but I don't recall the email's password! I've gone to g.co/recover and is of no help. Is there a way to get a temporary password just to get my phone going again? What else can I do?

4 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Nov 10, 2016 at 05:15 AM
Hello
When you created the account did you register an alternate email address or phone number to which you have access?

or

When you created the account, did you register a secret question which you remember?
No, I did neither. What can I do? Please help.
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Nov 11, 2016 at 04:09 AM
Hello

Unfortunately if you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
That sucks! Well can I get my phone up and running after factory reset without reinstalling the original google account on it?
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Nov 11, 2016 at 05:39 AM
Frankly, I don't know, ask where you purchased the phone or a repair shop.
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