I cannot install Avira (Windows 10) [Closed]

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Hello,

I saw this topic:
https://ccm.net/forum/affich-249609-cannot-install-avira-antivirus

I have a similar problem, I cannot install Avira antivirus. When open Avira setup this message come "a device attached to the system is not functioning" this message come when I try to install Avira or other antiviruses.

You can see the message on this photo:




please help me.
Thanks.

7 replies

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To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
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10,076 >
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Hi

Your machine is infected, trojan horse and all, stand by for my instructions after my complete analysis.
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This is the report:

Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman, Update du 19/10/2015
Fichier d'export Registre :
Run by RAED at 11/29/2016 2:40:45 PM
High Elevated Privileges : OK
Windows 8 Home Premium Edition, 64-bit Service Pack 1 (10586)

Recycle Bin emptied (07mn AMs)
Prefetcher emptied

========== Software ==========
REMOVES: QuickTime 7

========== Process memory ==========
REMOVES: Memory Process: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_app.crossbrowsertesting.com_0.localstorage
REMOVES: Memory Process: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_app.crossbrowsertesting.com_0.localstorage-journal
REMOVES Reboot: Memory Process: C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe
REMOVES: Memory Process: C:\Program Files\Reimage\Reimage Protector\ReiSystem.exe

========== Registry keys ==========
REMOVES: [HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}]
REMOVES: HKCU\SOFTWARE\csastats
REMOVES: HKCU\SOFTWARE\ProductSetup
REMOVES: Service: ReimageRealTimeProtector
REMOVES: HKLM\SOFTWARE\Wow6432Node\ParetoLogic
REMOVES: HKCU\SOFTWARE\DriverToolkit
REMOVES: HKCU\SOFTWARE\ParetoLogic
REMOVES: HKCU\SOFTWARE\Reimage
REMOVES: HKCU\SOFTWARE\vShare Helper

========== Registry values ==========
ABSENT value Standard Profile: FirewallRaz :
ABSENT value Domain Profile: FirewallRaz :
REMOVES: FirewallRaz (Public) : TCP Query User{983F4B93-076C-4146-8D2D-347A4B92EE10}C:\program files\java\jre1.8.0_91\bin\java.exe
REMOVES: FirewallRaz (Public) : UDP Query User{C30FD35A-466A-4777-AE96-7E14F7DCBBF9}C:\program files\java\jre1.8.0_91\bin\java.exe
REMOVES RunValue: DLLSuite2016

========== Preferences browser ==========
REMOVES Folder Chrome: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Extensions\dogdoihocdkadpalbghcpfafbojcfofa
REMOVES Mozilla Pref: http://sa.hao123.com/
REMOVES Mozilla Pref: user_pref("browser.startup.homepage", "http://sa.hao123.com/?tn=sdkw_inner_hp_09_hao123_sa&guid=4f3e9b33e9e18ef85715c480c3525b3a")[...]

========== Folders ==========
Deletes temporary Windows (0)
REMOVES Flash Cookies (0)
REMOVES: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Extensions\dogdoihocdkadpalbghcpfafbojcfofa
REMOVES: c:\programdata\kmsauto
REMOVES: c:\users\raed\appdata\roaming\hmygsetting
REMOVES: c:\users\raed\appdata\roaming\pdappflex
REMOVES: c:\users\raed\appdata\local\msfree inc
REMOVES: C:\Program Files\Reimage
REMOVES: C:\Program Files (x86)\DriverToolkit
REMOVES: C:\Program Files (x86)\vShare Helper
REMOVES: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Driver Genius
REMOVES: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Kaspersky Security Scan
REMOVES: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\vShare Helper
REMOVES: C:\ProgramData\ParetoLogic
REMOVES: C:\ProgramData\Reimage Protector
REMOVES: C:\Users\RAED\AppData\Roaming\ParetoLogic
REMOVES: C:\Users\RAED\AppData\Roaming\systweak
REMOVES: C:\Users\RAED\AppData\Local\CrashRpt
REMOVES: C:\Users\RAED\AppData\Local\DriverToolkit

========== Files ==========
Deletes temporary Windows (0) (0 octets)
REMOVES Flash Cookies (0) (0 octets)
REMOVES: c:\program files\reimage\reimage protector\reiguard.exe
REMOVES Reboot: c:\windows\system32\tasks\atkosd2
REMOVES: c:\windows\prefetch\reimage.exe-4681d307.pf
REMOVES: c:\windows\prefetch\reimagerepair.exe-644f243e.pf
REMOVES: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_wix-instantsearchplus-ssl.akamaized.net_0.localstorage
REMOVES: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_wix-instantsearchplus-ssl.akamaized.net_0.localstorage-journal

========== Scheduled task ==========
REMOVES: Driver Genius Scheduler
REMOVES: Driver Genius Skip UAC
REMOVES: DriverToolkit Autorun
REMOVES: ReimageUpdater
REMOVES: ReimageUpdater
REMOVES: SidebarExecute
REMOVES: {1768B0B0-5588-41B8-B135-BD13FEF3C031}

========== Other ==========
NON-TREATY 3 - CFD: 22/02/2016 - [] D -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\QuickTime
NON-TREATY 3 - CFD: 28/11/2016 - [] D -- C:\ProgramData\KMSAuto
NON-TREATY 3 - CFD: 31/10/2016 - [0] D -- C:\Users\RAED\AppData\Roaming\HMYGSetting
NON-TREATY 3 - CFD: 18/03/2016 - [] D -- C:\Users\RAED\AppData\Roaming\PDAppFlex
NON-TREATY 3 - CFD: 28/11/2016 - [] D -- C:\Users\RAED\AppData\Local\MSfree Inc


========== Summary ==========
4 : Process memory
9 : Registry keys
5 : Registry values
19 : Folders
8 : Files
1 : Software
3 : Preferences browser
7 : Scheduled task
5 : Other


End of clean in 01mn AMs

========== Path to file report ==========
C:\Users\RAED\AppData\Roaming\ZHP\ZHPFix[R1].txt - 11/29/2016 2:40:53 PM [4791]
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Great !

I suggest that you now get a fresh genuine copy of Avira and install it.

Let me know.
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Unfortunately, nothing happen
I cannot install Avira. The same message come.
Also, there are some of the symptoms that I have not mentioned above. For example:
I cannot enable Windows update
I cannot open windows strat menu
Sometimes when I open some apps this message come "Access is denied"
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To enable Windows update:

Step 1: Lauch Run by Windows+R, type services.msc and tap OK.

Step 2: Open Windows Update in the services.

Step 3: Click the down arrow on the right of Startup type, choose Automatic (or Manual) in the list and hit OK to have Windows Update enabled.

What are the "applications" for which you are denied access ?

What do you mean by Windows strat menu ?
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Ok, I l launched windows update.

What are the "applications" for which you are denied access ?
I do not remember. but now I try to change Startup type of Avira scheduler in services to Manual and the message come.

(I have old Avira installed in my device but it does not work for this reason i try to install Avira again)


What do you mean by Windows strat menu ?
see the photo:

the problem was only with windows button and search windows but now the same problem with wifi icon, sound icon and battery icon.

When I open settings to view the available wifi networks an error message come (see the photo):
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Here are my suggestions:

Instead of reinstalling Avira, try updating it. It is the free Avira or Avira pro ?

Ensure that when you open Avira you must do so as administrator even if you are the only person using the computer.

If you have the free Avira, and still encounter problems with Avira, why don't you remove it and replace it with Avast which is just as efficient?

Concerning your windows problem, have you updated it ? Several updates were issued for Windows 10 repairing issues.

Have you checked your network status and tasks ?

Is your Windows 10 genuine ?

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