Cannot install Avira antivirusSolved/Closed

Question

Hello,

I'm trying to install Avira antivirus, but it does not work. It says that there is an error in installing the program. It says that:
A secure internet connection is required to activate the product(SSL encrypted). This could not be established. please address the following issues and repeat the product activation.     -ensure that the internet can be accessed     -ensure that the system date is correct     -if in use, check your modem connection     -ensure that the application fact.exe can access the internet and is not blocked by a firewall

It seems that there's really nothing wrong with my internet connections and still I can't install Avira antivirus. Guys, do you have any idea about what should be done in this case?

Need help!
System Configuration: Windows XP Safari 532.0

Justabeginna · Accepted Answer

Hey, 

I too had the same message and was about to give up. However, I gave a final shot by doing a small thing. 

I just unclicked the box that was asking me whether I wanted to register Avira. It started the installation.

Guess, I am an unregistered user!

abzee · Answer

same here I cant also install the avira anti virus.... I dont understand... T_T

Ambucias · Answer

Hello,

I can tell you why but I must absolutely know what is on your system that is preventing the installation.  

Usually the issue is easily resolved.

Please download and install Hyjackthis.  From the main menu, request a scan and save a log.  Copy the log and paste it here.

As soon as I have analysed the log, I shall be able to guide in the installation of Avira.

You may download from here:

http://free.antivirus.com/hijackthis/

Regards

livgmx · Answer

That file is in the carpet of avira

Ambucias · Answer

Sound Machine,

Here is your log and my response:

Hi, 

I read a post where someone was having trouble with the license wizard accessing ssl internet during an install of avira premium. I'm having the same problem and have tried everything I know. You mentioned using hijack to generate a log file and you migh be able to figure out the problem. I've included mine and hope you can help. 

Thanks, 

Jason 

Logfile: 

Logfile of Trend Micro HijackThis v2.0.2 
Scan saved at 12:01:53 PM, on 14/04/2010 
Platform: Windows Vista SP2 (WinNT 6.00.1906) 
MSIE: Internet Explorer v8.00 (8.00.6001.18904) 
Boot mode: Normal 

Running processes: 
C:\Windows\system32\Dwm.exe 
C:\Windows\SYSTEM32	askeng.exe 
C:\Windows\Explorer.EXE 
C:\Windows\RtHDVCpl.exe 
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe 
C:\Windows\System32
vraidservice.exe 
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe 
C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe 
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe 
C:\Windows\System32undll32.exe 
C:\Program Files\iTunes\iTunesHelper.exe 
C:\Program Files\Common Files\Java\Java Update\jusched.exe 
C:\Windows\system32\wbem\unsecapp.exe 
D:\avira_antivir_premium_en.exe 
C:\Users\ADMINI~1\AppData\Local\Temp\RarSFX0\presetup.exe 
C:\Users\ADMINI~1\AppData\Local\Temp\RarSFX0\setup.exe 
C:\Users\ADMINI~1\AppData\Local\Temp\RarSFX0\fact.exe 
C:\Windows\System32\mobsync.exe 
C:\Program Files\Internet Explorer\iexplore.exe 
C:\Program Files\Internet Explorer\iexplore.exe 
C:\Program Files\Windows Live\Toolbar\wltuser.exe 
C:\Program Files\Internet Explorer\iexplore.exe 
C:\Windows\system32\SearchFilterHost.exe 
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.msn.com/fr-fr/?ocid=iehp 
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.ca.acer.yahoo.com 
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6 
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.ca.acer.yahoo.com 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local 
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - URLSearchHook: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - (no file) 
O1 - Hosts: ::1 localhost 
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) 
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll 
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) 
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file) 
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll 
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll 
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll 
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll 
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll 
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file) 
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll 
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe 
O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Acer\Empowering Technology\SysMonitor.exe 
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe 
O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer Registration\ACE1.exe" /startup 
O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer Assist\launcher.exe 
O4 - HKLM\..\Run: [NVRaidService] C:\Windows\system32
vraidservice.exe 
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe 
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe" 
O4 - HKLM\..\Run: [Monitor] "C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe" 
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe 
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" 
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" 
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32
vsvc.dll,nvsvcStart 
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup 
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit 
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe 
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray 
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime 
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" 
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" 
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background 
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') 
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') 
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') 
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe 
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll 
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll 
O13 - Gopher Prefix: 
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab 
O18 - Protocol: intu-qt2008 - {05E53CE9-66C8-4A9E-A99F-FDB7A8E7B596} - C:\Program Files\QuickTax 2008\ic2008pp.dll (file missing) 
O18 - Protocol: intu-qt2009 - {03947252-2355-4E9B-B446-8CCC75C43370} - C:\Program Files\QuickTax 2009\ic2009pp.dll 
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe 
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe 
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe 
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe 
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe 
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe 
O23 - Service: Google Update Service (gupdate1c9a1ab458472d7) (gupdate1c9a1ab458472d7) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe 
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe 
O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe 
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe 
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe 
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe 
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe 
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32
vvsvc.exe 

REPONSE TO HYJACKTHIS LOG:

First of all I really wonder why you installed Avira on your "D" drive rather than your main drive "C". That is conflict creating. 

D:\avira_antivir_premium_en.exe 

Your machine is also infected, if I were you, I would run a Hyjackthis log, check the following item then click fix checked: 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - URLSearchHook: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - (no file) 
O1 - Hosts: ::1 localhost 
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) 
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) 
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file) 
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file) 

Then, update your Malwarebyte and run a FULL, I insist FULL system scan. 

I will give you a dime to a doughnut that your system got infected from Limewire. 

We may have to deal later with Avira on the D drive.

soundmachine1948 · Answer

I got in touch with somebody at Avira and what you have to do is send an email to avre@avira.com and request and HBEDV.KEY file.  You need to include the following in your e-mail:

First and Last Name
E-Mail Address
Activation code
Explain the error you were having
Request an HBEDV.KEY

I did this, and they sent me the file about 5 minutes later and I was able to install Avira trouble free after this.  It's been working fine ever since.

Hope this helps and thank you to all (especially Ambucias) for all your help!

Soundmachine

Carol · Answer

I'm facing the same problem.. can you help me check this out?

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:01:14 PM, on 28/12/2012
Platform: Windows 7  (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16722)
Boot mode: Normal

Running processes:
C:\Windows\system32	askhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxpers.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32undll32.exe
C:\Program Files\Skyhook Wireless\XPS\xpscontrolpanel.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files\Iminent\IMBooster\IMBooster.exe
C:\Program Files\Celcom Broadband\UIExec.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\BearShare Applications\MediaBar\Datamngr\datamngrUI.exe
C:\Program Files\SweetIM\Messenger\SweetIM.exe
C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Windows\system32\wuauclt.exe
C:\Users\ATTY\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\ATTY\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\ATTY\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\ATTY\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\ATTY\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\ATTY\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\ATTY\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\ATTY\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Users\ATTY\AppData\Local\Google\Chrome\Application\chrome.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.jp.msn.com/HPALL/37
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?ilc=8
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.allgameshome.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - URLSearchHook: Iminent.BHO.NavigationError - {84FF7BD6-B47F-46F8-9130-01B2696B36CB} - C:\Program Files\Iminent\SearchTheWeb\Iminent.BHO.NavigationError.dll
R3 - URLSearchHook: (no name) - {57dc49cc-5a9f-446c-bcf8-65c52b7060a6} - C:\Program Files\VideoScavenger_1e\bar\1.bin\1eSrcAs.dll
R3 - URLSearchHook: ChatVibes.com Toolbar - {c34bfb11-eff0-4123-a7a5-79051ef24cf5} - C:\Program Files\ChatVibes.com\prxtbCha0.dll
R3 - URLSearchHook: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\prxtbBitT.dll
R3 - URLSearchHook: SweetIM ToolbarURLSearchHook Class - {EEE6C35D-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgHelper.dll
R3 - URLSearchHook: (no name) - {51a86bb3-6602-4c85-92a5-130ee4864f13} - (no file)
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\bar\1.bin\MWSSRCAS.DLL
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\bar\1.bin\MWSSRCAS.DLL
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: FastestTube BHO - {3E532CE8-C6D9-4A10-8ACE-4348C96E8B6A} - C:\Program Files\FastestTube\2.1.5\WombatBHO.dll
O2 - BHO: TBSB01620 - {58124A0B-DC32-4180-9BFF-E0E21AE34026} - C:\Program Files\IMinent Toolbar	bcore3.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: UrlHelper Class - {74322BF9-DF26-493f-B0DA-6D2FC5E6429E} - C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\IEBHO.dll
O2 - BHO: CHelperBHO - {84FF7BD6-B47F-46F8-9130-01B2696B36CB} - C:\Program Files\Iminent\SearchTheWeb\Iminent.BHO.NavigationError.dll
O2 - BHO: BitTorrentBar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\prxtbBitT.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: IMinent WebBooster - {A09AB6EB-31B5-454C-97EC-9B294D92EE2A} - C:\Program Files\Iminent\IMBooster4Web\Iminent.WebBooster.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7529.1424\swg.dll
O2 - BHO: LocationFinder Class - {BC0E8AD7-13AA-4694-8EDD-0246BC47A35F} - C:\Program Files\Skyhook Wireless\Loki Plugin\loki.dll
O2 - BHO: MediaBar - {c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c} - C:\PROGRA~1\BEARSH~1\MediaBar\ToolBar\bsdtxmltbpi.dll
O2 - BHO: ChatVibes.com - {c34bfb11-eff0-4123-a7a5-79051ef24cf5} - C:\Program Files\ChatVibes.com\prxtbCha0.dll
O2 - BHO: Toolbar BHO - {c6549209-1ff1-4a5c-a815-981f64f34b19} - C:\PROGRA~1\VIDEOS~2\bar\1.bin\1ebar.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O2 - BHO: Search Assistant BHO - {d047fe10-dfe2-45cf-9fbf-966b9e64920f} - C:\Program Files\VideoScavenger_1e\bar\1.bin\1eSrcAs.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O2 - BHO: wxdfast - {E8E4F971-D737-40a1-8046-16EAD6D806E1} - C:\Program Files\wxdfast\wxdfast.dll
O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
O2 - BHO: TBSB01457 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\AllGamesHome Toolbar	bcore3.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: IMinent Toolbar - {977AE9CC-AF83-45E8-9E03-E2798216E2D5} - C:\Program Files\IMinent Toolbar	bcore3.dll
O3 - Toolbar: MediaBar - {c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c} - C:\PROGRA~1\BEARSH~1\MediaBar\ToolBar\bsdtxmltbpi.dll
O3 - Toolbar: VideoScavenger - {acf7da4c-eeb2-484a-a3a1-303d4054d50c} - C:\Program Files\VideoScavenger_1e\bar\1.bin\1ebar.dll
O3 - Toolbar: ChatVibes.com Toolbar - {c34bfb11-eff0-4123-a7a5-79051ef24cf5} - C:\Program Files\ChatVibes.com\prxtbCha0.dll
O3 - Toolbar: SweetIM Toolbar for Internet Explorer - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
O3 - Toolbar: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\prxtbBitT.dll
O3 - Toolbar: AllGamesHome Toolbar - {5FC86FB3-A8B1-400B-8BE7-0EAF0D857F5D} - C:\Program Files\AllGamesHome Toolbar	bcore3.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: (no name) - {D0F4A166-B8D4-48b8-9D63-80849FE137CB} - (no file)
O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BTMTrayAgent] rundll32.exe "C:\Program Files\Motorola\Bluetooth\btmshell.dll",TrayApp
O4 - HKLM\..\Run: [Skyhook Wireless XPS Service] C:\Program Files\Skyhook Wireless\XPS\xpscontrolpanel.exe --no-info
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe /hidden
O4 - HKLM\..\Run: [IMBooster] C:\Program Files\Iminent\IMBooster\imbooster.exe /warmup
O4 - HKLM\..\Run: [Iminent.Notifier] C:\Program Files\Iminent\SearchTheWeb\Iminent.Notifier.exe
O4 - HKLM\..\Run: [UIExec] "C:\Program Files\Celcom Broadband\UIExec.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [DATAMNGR] C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\DATAMN~1.EXE
O4 - HKLM\..\Run: [VideoScavenger_1e Browser Plugin Loader] C:\PROGRA~1\VIDEOS~2\bar\1.bin\1ebrmon.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [SweetIM] C:\Program Files\SweetIM\Messenger\SweetIM.exe
O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe" /m=2 /w /h
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
O4 - HKCU\..\Run: [msnmsgr] ~"C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Users\ATTY\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKCU\..\Run: [MobileDocuments] C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
O4 - HKCU\..\Run: [Exetender] "C:\Program Files\Free Ride Games\GPlayer.exe" /runonstartup
O4 - HKCU\..\RunOnce: [.IMinentUpdate] C:\Users\ATTY\AppData\Local\Temp\NotifierSetup.exe
O4 - HKUS\S-1-5-18\..\Run: [Exetender] "C:\Program Files\Free Ride Games\GPlayer.exe" /runonstartup (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Exetender] "C:\Program Files\Free Ride Games\GPlayer.exe" /runonstartup (User 'Default user')
O4 - Global Startup: Faceless.lnk = C:\Users\ATTY\AppData\Roaming\Faceless LLC\Faceless Internet Connection\starter.exe
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Search the Web - C:\Program Files\SweetIM\Toolbars\Internet Exploreresources\menuext.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: @C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: AllGamesHome Toolbar - {5FC86FB3-A8B1-400B-8BE7-0EAF0D857F5D} - C:\Program Files\AllGamesHome Toolbar	bcore3.dll
O9 - Extra 'Tools' menuitem: AllGamesHome Toolbar - {5FC86FB3-A8B1-400B-8BE7-0EAF0D857F5D} - C:\Program Files\AllGamesHome Toolbar	bcore3.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - 
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: c:\progra~2\browse~1\25976~1.107\{c16c1~1\mngr.dll 
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_9691412ff1876250\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bluetooth Device Manager - Motorola, Inc. - C:\Program Files\Motorola\Bluetooth\devmgrsrv.exe
O23 - Service: Bluetooth Media Service - Motorola, Inc. - C:\Program Files\Motorola\Bluetooth\audiosrv.exe
O23 - Service: Bluetooth OBEX Service - Motorola, Inc. - C:\Program Files\Motorola\Bluetooth\obexsrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Manager - Unknown owner - C:\ProgramData\Browser Manager\2.5.976.107\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\mngr.exe
O23 - Service: DeviceVM Meta Data Export Service (DvmMDES) - DeviceVM, Inc. - C:\SwSetup\QuickWeb\QW.SYS\config\DVMExportService.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Wireless Assistant Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HPWMISVC - Unknown owner - C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_9691412ff1876250\STacSV.exe
O23 - Service: UI Assistant Service - Unknown owner - C:\Program Files\Celcom Broadband\AssistantServices.exe
O23 - Service: VideoScavengerService (VideoScavenger_1eService) - COMPANYVERS_NAME - C:\PROGRA~1\VIDEOS~2\bar\1.bin\1ebarsvc.exe
O23 - Service: Skyhook Wireless XPS Service (xpssvc) - Skyhook Wireless - C:\Program Files\Skyhook Wireless\XPS\xpssvc.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

Ambucias · Answer

@Carol

At first glance, your system is badly infected by several viruses.  To help you, I must know their nature and their exact locations.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a system log. 

1. Open this link and download ZHPDiag2 : 

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html 

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Once installed, click on the "hardhat" icon, it allows to change the language.)

2. Save the file on your Desktop. 

3. Double click on ZHPDiag.exe and follow the installation instructions. 

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step). 

4. Double click on the short cut ZHPDiag on your Destktop. 

5. Click on the screwdriver icon and ensure all of the items are checked.

6. Click on the Magnifying glass and run the analysys. 

Wait for the tool to finished (maybe a long time) 

7. Close ZHPDiag. 

8. To transmit the report, click on this link : 

https://authentification.site 

9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt). 

10. Select the file ZHPDiag.txt. 

11. Click on "upload » 

12. Copy the url and post it here.

Best regards

Ambucias
Moderator /Security Contributor

Carol · Answer

Thank you very much for your kindness. :). downloading ZHPDiag2.exe now.

Ambucias · Answer

@Carol

I must go offline now.  I will return in 10 hours with your log's analysis and the medicine.

Regards

Carol · Answer

I have already downloaded the ZHPDiag2.exe . But when it's already 82% it currently unresponding. What do I do now?

Carol · Answer

Download at SpeedyShare

Ambucias · Answer

Hi

Your system is badly infected by a trojan horse, adware and spyware, as a matter of a fact, a system to badly infested with malware is rarely seen. All of this malware originated from the cracked software and keygenerators which you have downloaded from Bareshare and other similar sites, for example : C:\Program Files\AllGamesHome.com, C:\Program Files\GameTop.com, your file downloader, faceless internet connection, etc.  You are presently being spyied on and your system is vulnerable to hyjackers.

If your system is not soon desinfected, I predict a total failure in a very near future which will require a total factory reset.

Having said this, as Moderator and Security Contributor, to uphold our Charter, before I can help you, you must first agree to remove and delete all of the software for which you have not purchased a license that is cracked software (freeware excluded) as well as all the tools used to crack.

If you agree, please delete the illegal software, delete the previous ZHP Log, reboot your machine, generate a new log and upload it on Speedyshare.

Best regards

Carol · Answer

@Ambucias

thank you your kindness. I think I will just format my laptop since the avast I newly installed was also disabled by the virus. Anyway, thank again. I learn a lot from u..:)

Cannot install Avira antivirus

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