Cell # change

Closed
Turmail - 30 Nov 2016 à 10:53
Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 - 30 Nov 2016 à 16:29
Hello,
Cannot access second email account as the phone # has changed and old cannot receive text. Suggestion on how to access?


1 response

Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 11,166
30 Nov 2016 à 16:29
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry