My account has been hacked

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Nari Nurse - Dec 5, 2016 at 05:30 PM
 Nari Nurse - Dec 7, 2016 at 04:44 AM
Hello,
I believe my account has been hacked, it has been disabled and a new number listed on my account. I have tried everything still can not access my account, I even received an email from facebook saying it was reactivated and could be used, still can not get on


9 replies

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,234
Dec 5, 2016 at 05:39 PM
Hi

How can you determine that your account was hacked and that a new number is listed on your account if your account is disabled ?

Is your page still online ?
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Also i was my account was still active and could be searched for, since then my friends can no longer see my account and i have been removed from their friends list. I am still receiving notifications but can not access.
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I already tried that, it keeps saying my account is not disabled so i am unable to submit the form
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well before it said temporarily unavailable and when i log in it took me through some steps to verify my identity, so i had to change my password. A message came to my hotmail informing me of such change. At that point i also came across an email which indicated i had added a cell number which i did not. I am unable to remove it since i have no further access to my account. Anyways about three days or so i received an email from facebook saying my account was reactivated but i still can not access. I have been in touch with their contact center and was told my account was hacked
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,234
Dec 5, 2016 at 06:18 PM
Try this

Click on the below links. You can find all the information to help you recover your hacked Facebook account:
https://www.facebook.com/hacked

Good luck
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I already tried that and i have changed my password so many times i still dos not help all it says is this account is not disabled and now it goes to thanks for submitting your id we will get back to you but i have not submitted anything
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,234
Dec 6, 2016 at 05:10 AM
Facebook wants to verify your identity, hence you must submit documents.
See these links, they will show you how to recover your account:

https://www.facebook.com/help/153265828135764
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Did that aleady got a response to identify my friends to verify my identity tried to open and it said hourly limit exceeded
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,234
Dec 6, 2016 at 05:21 AM
You must wait 48 hours before you can use this recovery option, also delete all your temporary files and cookies.
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HI


It does give me the option anymore i now received a notification about a comment which was made under one of my post but i still can not access. It has gone back to thanks for submitting your id. Something is wrong
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,234
Dec 6, 2016 at 04:36 PM
I guess that you will need to submit your id again.
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not getting the option anymore
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,234
Dec 7, 2016 at 04:37 AM
Click on the below links. You can find all the information to help you recover your hacked Facebook account:
https://www.facebook.com/hacked
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all that link does is allow me to change my password. I have done that so much times i miscount
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