My account has been hacked

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Nari Nurse - Dec 5, 2016 at 05:30 PM
 Nari Nurse - Dec 7, 2016 at 04:44 AM
Hello,
I believe my account has been hacked, it has been disabled and a new number listed on my account. I have tried everything still can not access my account, I even received an email from facebook saying it was reactivated and could be used, still can not get on


9 responses

Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 5, 2016 at 05:39 PM
Hi

How can you determine that your account was hacked and that a new number is listed on your account if your account is disabled ?

Is your page still online ?
Also i was my account was still active and could be searched for, since then my friends can no longer see my account and i have been removed from their friends list. I am still receiving notifications but can not access.
I already tried that, it keeps saying my account is not disabled so i am unable to submit the form
well before it said temporarily unavailable and when i log in it took me through some steps to verify my identity, so i had to change my password. A message came to my hotmail informing me of such change. At that point i also came across an email which indicated i had added a cell number which i did not. I am unable to remove it since i have no further access to my account. Anyways about three days or so i received an email from facebook saying my account was reactivated but i still can not access. I have been in touch with their contact center and was told my account was hacked
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 5, 2016 at 06:18 PM
Try this

Click on the below links. You can find all the information to help you recover your hacked Facebook account:
https://www.facebook.com/hacked

Good luck
I already tried that and i have changed my password so many times i still dos not help all it says is this account is not disabled and now it goes to thanks for submitting your id we will get back to you but i have not submitted anything
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 6, 2016 at 05:10 AM
Facebook wants to verify your identity, hence you must submit documents.
See these links, they will show you how to recover your account:

https://www.facebook.com/help/153265828135764
Did that aleady got a response to identify my friends to verify my identity tried to open and it said hourly limit exceeded
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 6, 2016 at 05:21 AM
You must wait 48 hours before you can use this recovery option, also delete all your temporary files and cookies.
HI


It does give me the option anymore i now received a notification about a comment which was made under one of my post but i still can not access. It has gone back to thanks for submitting your id. Something is wrong
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 6, 2016 at 04:36 PM
I guess that you will need to submit your id again.
not getting the option anymore
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 7, 2016 at 04:37 AM
Click on the below links. You can find all the information to help you recover your hacked Facebook account:
https://www.facebook.com/hacked
all that link does is allow me to change my password. I have done that so much times i miscount