Facebook hacked and contact information changed

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Facebook hacked and contact information changed

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ChelseaFullwood - Updated on Sep 10, 2019 at 08:35 AM
Kristina78 - Nov 4, 2021 at 04:48 PM

Hello,

My facebook was hacked 6 days ago and my email, phone number were taken off. I have tried everything to get my Facebook back and I really don’t want to make another one.

My page is still up but the email that’s with it is not an email that I use. I have tried everything option in the help center for Facebook and none of that helps either. Please help me if there are any other ways to recover it because I just want my Facebook back.

System Configuration: iPhone / Safari 11.0

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Ambucias · Accepted Answer · 2018-03-04T16:32:41-0500

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Ambucias

Posts: 47367
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

11,256
Mar 4, 2018 at 04:32 PM

Step #1 First of all visit to the official Facebook hacked account website: https://www.facebook.com/hacked then click on the option of "My Account is Compromised".

Then in next tab type in your email address or Login name or Full Name or your specified Phone No.

but if you still not able to find your account on Facebook then try type in for more specific something.

Step #2 The Real Process to recover your account is starts here, here you have to put in your account password, well not the real because, if you were knew the Facebook password, so you will not be here, try putting your old password.

Step #3 Now Choose the option of "Reset My Password Button".

Step #4 Obviously if you are hacked by someone, so the hacker have changed your password, so now you have to press the button of "no longer have access to these".

Step #5 Now in this step put the new password and confirm it.

View all 33 comments

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Missy > Wayne
May 21, 2021 at 01:40 PM

I'm still waiting on FB to give me access back to my hacked account after 7 days. I did the identification where you send a pic of your driver's license. I'm still waiting.

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Knbutler91 > Missy
May 25, 2021 at 11:20 PM

Still waiting?

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JM > Knbutler91
Updated on Jun 2, 2021 at 06:25 PM

My account was hacked June 1 2021 at 2:30 am. The email and password was taken by the hacker. All my family pictures are there I'm desperate and Facebook hasn't contact me yet. I sent my ID and explained what happened. Did any of you get any luck???

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Danny > JM
Jun 4, 2021 at 07:20 PM

I’m in the same boat happened two days ago..like what else can we do?

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Sagira85

Posts: 1
Registration date: Wednesday June 2, 2021
Status: Member
Last seen: June 5, 2021

> Danny
Jun 5, 2021 at 11:19 AM

Idk but facebook is not taking responsibility and the option they provide for Hacked accounts sucks. If anyone have more information about Facebook Hacked email and password change please let us know. I tried everything from YouTube and online search about how to report or get access back but no luck. Thank you

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Pudsta > Sagira85

Posts: 1
Registration date: Wednesday June 2, 2021
Status: Member
Last seen: June 5, 2021

Jun 5, 2021 at 11:42 PM

Its disgusting how this can happen i woke up to 3 emails in a row one said someone has logged into my fb ,2nd was a code to secure my account ,3rd was a password change stating a texas ip address ,from there they changed everything once in my account ,now fb wont recognise my email address that ive had 13 years on that account ,the account is removed and the option to get it bk is to send a code to the hackers email ,all my kids pics are on there im sickened by it

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Dnemeth11 > Pudsta
Jun 6, 2021 at 06:17 AM

The same thing happened to me, and I have no idea how to get my account back or how to get in touch with anyone at Facebook. I don’t understand how they allowed someone to confirm the changing of the email and phone number if I never confirmed the emails that came when I was sleeping.

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jenn > Dnemeth11
Jun 7, 2021 at 10:29 AM

any luck yet? i'm in the same boat. i was about to get to the two-factor authentication required page but the code is getting sent to some else's phone.

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Jacen13 > Dnemeth11
Updated on Jun 13, 2021 at 10:40 AM

Hey! I am going through the same thing! Emails came while I was sleeping ..anyway, My FB account is hacked & they changed the email & password & phone number. Have you had any luck at all? I’ve had none.

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Wayne > Pudsta
Jun 8, 2021 at 09:26 AM

That happened to me 4 days ago and I still cannot get my account back. Submitted my id several times and by the time I logged into my account with a new password generated by the machine and changed it to a new password, the hacker changed the password to a new one because any password change activity is sent to their email !!!!!!!!!!!

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Jacen13 > Pudsta
Jun 13, 2021 at 10:40 AM

Everything you typed is exactly what happened to me. The only option I have is to send a code to the hacker’s email. WTF? Why does Facebook not have a recovery process that works? Where is the support?!!

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Pudsta > JM
Jun 5, 2021 at 11:37 PM

Im the same changed my email phine number completely locked out no way in 13 years of photos gone fb is zero help

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Annoyed > Pudsta
Jun 9, 2021 at 02:45 PM

The exact same thing happened to me a few days ago. I'm still trying to figure out a way to reverse everything and it seems impossible.

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Anyh > Annoyed
Jun 16, 2021 at 09:56 AM

Happened to me too June 7 sent my ID in no luck .. There’s no way to contact Facebook I’ve everything . My Twitter and Instagram was connected to it too .

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Kristina78 > JM
Nov 4, 2021 at 04:48 PM

The same thing happened to me too. I was able to change my password, but I’m still unable to get into it, because I need a generator code.

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Jacen13 > Wayne
Jun 13, 2021 at 10:42 AM

Same!! Any luck?

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SB > Jacen13
Jun 16, 2021 at 11:44 AM

I had the same think happen this am. I'm assuming despite sending in a copy of my id Facebook won't do anything to help??? Has anyone had Facebook respond and help?

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FBsucks > SB
Jun 20, 2021 at 12:12 PM

The same thing happened to my grandma's account. Got hacked last June 15 and I just noticed it yesterday. The password, phone number, and e-mail were all already changed. Sent the ID to Facebook and they responded after a few hours with a link and password to unlock her account (It was locked because of the sudden suspicious activities). But both didn't work, so I have no other way to access the account anymore. Facebook is pretty useless when it comes to these things.

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georgemcneil > FBsucks
Jul 6, 2021 at 06:34 PM

Who did you send the ID to that actually responded??

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Tlarsen > georgemcneil
Jul 17, 2021 at 08:27 AM

Same thing happened to
Me yesterday at 533am Est-they changed all my info-email, phone number, password… says IP address was in Holland. I can’t get in and have no idea how to contact FB support to send my info. I have a business account and my personal account. This is crazy that so much can be accessed and changed!

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Ames > Tlarsen
Aug 2, 2021 at 01:22 PM

Same with me, I have two business pages. I have no idea how bad the damage is yet because of this mess. Have you found any solutions or any luck yet?

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TC > Ames
Aug 7, 2021 at 07:55 PM

This happened to me and don’t know what to do because all going back to hackers new email and phone. And can’t find anything to help from FB. And sent in ID, but feel like I won’t hear back. Nightmare! Have had this account for 14 years

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jdam2987 > TC
Aug 17, 2021 at 01:19 PM

Did you get any response back? I am having the same problem. The hacker set it up with code generator so when I try to do what this post says, I can't get past that step. And my acccount is linked to my biz page which had billing attached. The hacker has charged $6300 worth of facebook charges in the last 3 days. Facebook help has been non-existent.

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LC2021 > jdam2987
Aug 20, 2021 at 04:25 AM

Oh my goodness! So sorry to hear this! I also got the same code generator set up that the hacker set up and I can't get past that! Have you had any luck since you posted? Im so sorry to hear about these charges! :(

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Rabb21 > LC2021
Aug 21, 2021 at 08:45 AM

Same for me. It will not let me past the code generator. I submitted an ID but have heard nothing.

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minmin9

Posts: 5
Registration date: Sunday August 22, 2021
Status: Member
Last seen: November 14, 2021

1 > Rabb21
Aug 22, 2021 at 04:43 AM

me too. I have a business page . I have tried everything option in the help center for Facebook

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cjones > jdam2987
Sep 15, 2021 at 11:54 AM

I am having the same issue with my mother's page, and now a good friend. They set up a fundraiser saying he has stage 4 cancer...HE DOES NOT. And they are stealing money from his family and friends. This has GOT to be resolved!

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Jordanm99 > jdam2987
Sep 20, 2021 at 04:46 AM

I just had this happen to me have you had any luck getting it back?

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Frabuk > Jordanm99
Nov 3, 2021 at 12:08 AM

I have been trying for over 3 months

Facebook hacked and contact information changed

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