Email access issues. Unable to access my account

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Gerald Cintron - Dec 26, 2016 at 03:53 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 26, 2016 at 04:14 PM
Hello,

I have been trying to log into my yahoo email account . I am using the correct user name and password but it is asking me to verify myself. Unfortunately I only have one method to validate who I am however the email address on file with yahoo Is no longer active thereby I do not have access to the account. How do I gain access to my yahoo account ?

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1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 26, 2016 at 04:14 PM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
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