New HP Laptop

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Klees1994 Posts 2 Registration date Saturday December 31, 2016 Status Member Last seen December 31, 2016 - Dec 31, 2016 at 04:24 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 31, 2016 at 04:34 PM
I just bought this HP laptop and after only 4 days of having it and hardly using it, it won't turn on. It turned off early this morning when I was playing a game of league of legends. It will not turn back on. I've tried the hard reset and that doesn't work. I don't know what to do.

It's an hp notebook 17-x051nr
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2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 31, 2016 at 04:34 PM
I am afraid that you purchased a lemon. I suggest you contact HP support. Since it is under warranty, HP will replace it free of charge.
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 31, 2016 at 04:27 PM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
Klees1994 Posts 2 Registration date Saturday December 31, 2016 Status Member Last seen December 31, 2016
Dec 31, 2016 at 04:30 PM
I've already done this a few times and it does not work