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New HP Laptop

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Klees1994 Posts 2 Registration date Saturday December 31, 2016 Status Member Last seen December 31, 2016 - Dec 31, 2016 at 04:24 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 31, 2016 at 04:34 PM
I just bought this HP laptop and after only 4 days of having it and hardly using it, it won't turn on. It turned off early this morning when I was playing a game of league of legends. It will not turn back on. I've tried the hard reset and that doesn't work. I don't know what to do.

It's an hp notebook 17-x051nr
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Answer 1 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Dec 31, 2016 at 04:34 PM
I am afraid that you purchased a lemon. I suggest you contact HP support. Since it is under warranty, HP will replace it free of charge.
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Answer 2 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Dec 31, 2016 at 04:27 PM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
-1
Klees1994 Posts 2 Registration date Saturday December 31, 2016 Status Member Last seen December 31, 2016
Dec 31, 2016 at 04:30 PM
I've already done this a few times and it does not work
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