Boot problem

Closed
Edwin - 14 Jan 2017 à 13:52
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 14 Jan 2017 à 16:28
Hello,

My samsung laptop has this booting problem. When i turn it on, it shows the samsung logo then immediately transitions to a blank screen with a centered blue box saying 'enter password' what could be the possible problem and how can it be overcome. Its really letting me down. Help please.
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1 response

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
14 Jan 2017 à 16:28
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

Moderator