Computer screen turn to blank
Closed
Survesh
-
19 Jan 2017 à 06:14
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017 - 19 Jan 2017 à 10:00
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017 - 19 Jan 2017 à 10:00
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1 response
R2D2_WD
Posts
3606
Registration date
Monday 1 September 2014
Status
Member
Last seen
20 February 2017
155
19 Jan 2017 à 10:00
19 Jan 2017 à 10:00
Hi Survesh,
Could you check if the keyboard is working normally before booting in Windows? Try to access the BIOS menu. If it is not possible, there may be a hardware issue with the keyboard or a cable problem. Could you tell if the screen going to black is a screen saver or it is more like the PC is freezing? When the mouse and the keyboard are not working, the result can be almost the same. My advice is to contact a technician and ask for assistance. If the issue is cable related, it should be easy to solve.
Hope this helps
Could you check if the keyboard is working normally before booting in Windows? Try to access the BIOS menu. If it is not possible, there may be a hardware issue with the keyboard or a cable problem. Could you tell if the screen going to black is a screen saver or it is more like the PC is freezing? When the mouse and the keyboard are not working, the result can be almost the same. My advice is to contact a technician and ask for assistance. If the issue is cable related, it should be easy to solve.
Hope this helps
